Letine Shenzhen Lianxintai Technology Co., ltd Guarantee or Ignored. Home page icons non functioning. Emails Ignored Shenzhen, Internet

9th of Nov, 2011 by User712779

I purchased a new Letine NG41 motherboard package. This new motherboard was shipped without any printed installation Manuel. There was a Chinese language pamphlet. I contacted Letine via e-mail asking about additional English language documentation. I never received a answer. I went to the support section of Letine's home page but there is neither any real support information or ANY down loadable files or documents. From a practical perspective Letine's Home Page consists of empty icons. I am experienced in installing motherboards, etc. When the wires connecting the case were connected the motherboard began a rapid series of "on-off' functions and then went "dead". No further motherboard activity could be initiated. I believe the BIOS failed. Letine's home page clearly states that the motherboard has a 13 month warranty. I emailed, giving details and asked for a replacement motherboard. I never received a reply. I then drafted the
assistance of "Smart Computing Magazine" who contacted Letine. Letine has not responded to either Smart Computing or myself. Based on this experience I don't feel that Letine products and support are of a satisfactory standard for the English speaking market and therefore I am advising others based on my experience to avoid Letine products. My request for a replacement is not a unreasonable request.

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