|Lexington Law Lied about cancellation Internet, Texas |
|20th of Oct, 2011 by User967454 |
|Me and my wife tried lexington law firm for credit repair last year after searching the internet for the best company. The one thing we were adament on was being able to cancel at anytime, for any reason, no questions asked. Our rep said "Not a problem, as long as you call before the 24th of whichever month you want to cancel we wil not debit your acct. We decided to give it a shot. For a $160 month for me and my wife and for 6 months we had their service. They took some things off of mine and quite a bit off my wife's so I am not complaining about the service. However, when we tried to cancel the rep said, "We can put you in a hold program and for the next 3 months where you will not be charged and we will send one letter a month per individual and after 3 months if you decide to still cancel you will not be charged. So when the three months was up I called in to cancel and the new rep informed me that they would be charge of $160. I refused and said " your rep said this was free of charge and after 3 months I could decide on whether to stay or not. This went back and forth until she said, "we have a recording of the phone call where you told the rep you would pay at the end of that time. Gotcha, I replied. I told her if she could produce that phone call in a sound bite to my email I would gladly pay the bill. Here is there response letter Dear Jason I appreciate you letting me know. Unfortunately, we will not be sending you the audio file of the phone call you had with Matthew Kimball. However, I have closed your case so that we will not be charging you the final invoice for work which was already performed. Your confirmation number is ..... It did take them awhile to remove what we wanted and it was a bitch to cancel.|
|Though it is not possible to comment on the specific case mentioned in the posting, Lexington can clarify its cancellation policy and “Hold” program. Lexington allows consumers to cancel at any time. However, the law requires that Lexington charge for services only after they have been provided. So, if a client wants to cancel the day before a payment is due, then the work for that payment has already been performed and Lexington typically expects to be paid for that work. If a client wants to cancel shortly after a payment is due, then Lexington usually does not expect any further payment. |
In very limited circumstances, Lexington may offer a free Hold program that allows for minimal work to continue on a client’s case at no charge. The program is designed for clients in good standing who are having temporary difficulty paying their monthly fees. Generally, it is not offered to clients who have a balance due on their account. As a result, a client usually does not have a past amount owing when they come off the Hold program.
A best guess is that when you came off the Hold program, there was a balance owning for work performed before entering the program (there is no charge for the Hold program itself). Most likely, the paralegal who permitted the client to enter the Hold program in the first place, failed to recognize or to communicate that an amount was owing.
If you have any remaining issues, you are welcome to contact the Firm at 800-341-8441.
|I was told that I needed to cancel within 12 days of the last payment or else I would be charged another month. |
I've had the service for over 3 months and not a single item was removed. My scores have actually gone down and these companies are fighting the "vague" disputes and reiterating their claims on the credit reports. There are over 20 negative items and not a single one was removed.
I would highly recommend staying very clear of this company. Oh and also, I have the highest plan for my spouse and I so I've basically I've thrown $600 out the window.
Very difficult to get through to anyone there after your sign up.
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