Consumer reviews and reports on scam companies, bad products and services
LL Bean
LL Bean LL Bean's Rugged Ridge Parka with Defective Plastic Zipper, World's Worst Customer Service Freeport, Maine
3rd of Jan, 2011 by User784666
I ordered the Rugged Ridge Parka for $159.00 from LL Bean. About a week after I received it, the zipper would not load to be zipped. Contacted Customer Service and they said they would send me another one. While waiting I checked the Parka's web site comments. Eleven other people took the time to complain about the zipper also. Lord only know how many others had problems and do not comment.


I decided I did not want another defective parka and refused it. I had also returned the original. According to the UPS tracking info, LL Bean received both within hours on the same day.


LL Bean never contacted me about this. I had to contact them to find out anything. Filed a Better Business Complaint. It took them forever to respond. Amongst their lies, they stated I had only returned one jacket!!


$150 is a lot of money to spend on a worthless parka especially from LL Bean. Now LL Bean is like any other business: Poor quality merchandise and lousy customer service!!!


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