I decided I did not want another defective parka and refused it. I had also returned the original. According to the UPS tracking info, LL Bean received both within hours on the same day.

LL Bean never contacted me about this. I had to contact them to find out anything. Filed a Better Business Complaint. It took them forever to respond. Amongst their lies, they stated I had only returned one jacket!!

$150 is a lot of money to spend on a worthless parka especially from LL Bean. Now LL Bean is like any other business: Poor quality merchandise and lousy customer service!!!