Consumer reviews and reports on scam companies, bad products and services
Long Mcarthur dealership
Long Mcarthur dealership Recall gone bad Salina, Kansas
12th of Apr, 2011 by User389665
in november or december my 2001 windstar had a recall. the rear axels were cracking and could cause an accident. i took my van in and they said that there was no crack in the axle of my van and that they had sprayed it with anti-corrosion stuff to prevent cracks. in february there is another recall. this time it was for clips that help hold the rear axel in place. when i took it in they said there was a crack in the axel and it was unsafe to drive. i had a lot of trouble even getting them to loan me a car while they had the ven. one service person told me if i need the van i could come and get it. i said that i thought it was unsafe. he said "it will get you from here to there but i wouldn't recommend that you drive it." about two and a half months later my son went to the dealership to check on the van and it had a flat tire. he asked them to air t up and they said that they would. two days later he stoped again and the tire was still flat. he spoke to the service manager and got yelled at. i sent an e-mail to customer service at ford motor company and my van was repaired in a couple of days. i went to pick the van up and the receipt said that the customer had been advised that the van was spitting, sputtering and bucking and that more time was needed for diagnostics. funny thing is nobodyever spoke to me about the van. i went to start the van and because it sat for 2-3 months the battery was dead. they jumped it and i started to leave but the van was spitting, sputtering and bucking. my son was outside the van and he said it backfired a couple of times. i pulled around and went inside to speak to the service manager and he went outside with me. he said since the van was almost empty it was probably sucking sludge from the bottom of the tank. he also said to keep the van running for a while and the battery would charge back up. as i was leaving the lot the van had no power and it took a long time to get up to speed. The next day a customer rep from ford called and i asked how they could have missed the crack the first time. all she did was give excuses for long mcarthur. I told her how the van was running and she said that i could take it back and they would run diagnostic tests to determine what was wrong but if it turned out that the problem wasn't caused from sitting for 2-3 monthes i would have to pay for the diagnostics and having it fixed. what gets me is that i took a van that was running fine into the dealer for a recall and it came out running like crap. in fact on my way to work the next night it died on me the police pushed it off onto a side road and my husband had to drive 26 miles to get the van. i would say to anyone thinking about buying a ford don't! i would also discourage anyone from doing any kind of bussines with long mcarthur. their customer service sucks!

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

586 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
811 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
815 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
816 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in