The repair process went reasonably well. When the time came for payment, they told me their credit card machine was down. After much haggling on my part, the guy tried to process the credit card and surprise it worked at that moment. That made me a little suspicious but I didn't think I'd have to deal with them anymore so I moved on.

On Monday, December 6th, I received a letter from Hertz corporate. They informed me that even though Luke's promised to pay them for my rental car I was being stuck with the bill since Luke's wasn't paying. Well, this $140.02 surprise wasn't the Christmas gift I was expecting!

I tried calling Luke's several times and continually got Luke's personal voice mail box, which was full. I made a personal visit at 3:50pm, and they were closed up. Not a car or person in site. Their business hours are 8am to 5pm. I tried calling again the next day (Wednesday) and once again, got voice mail but this time it was a mail box where I could leave a message. I have since made five calls -- the first in that series, I left a message with someone who called himself "Greg" only to find on my subsequent calls that there is no one named "GREG" though he sounded JUST LIKE the guy I was talking to named Don. No attempts to return my calls have EVER been made to date.

My insurance agent has also has the same experience with Luke's stiffing him with a bill. He has spoken with Luke personally and the response Well, we're having some tough times. Lying to customers by sticking them with a bill you promised to pay that's not going to help them get off the ground any faster.