macrecycling.com |
macrecycling.com Gonzo Tech, Inc. Was sent a brand-less defective product 08/10; after numerous emails a rep at the company finally told me to send th |
4th of Jun, 2011 by User618637 |
I ordered an external DVD drive for my MacBook and received one with no brand name marked anywhere- either on the product or the box. No big deal. Problem is, the thing just didn't work. After numerous attempts to get the product to play- using various media- I emailed the company to tell them I'd like to return the product. After a couple of months, I finally received word from one of their reps (along with an apology for the delay, apparently due to spam filters) to print a return label, ship back the item, and I would receive a refund. That was October of 2010. Several months after sending the product back, I finally received an email which told me to set up a Pay Pal account and send them a bill, which I did. It's June of 2011 and I have still not received any refund (after having sent numerous requests from Pay Pal, several voice messages to the company's main telephone number, and regular follow-up emails). The product only cost about $50, but still. Online companies should be held accountable for prompt and honest service. |
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I too, have been trying to contact Mac Recycling/Gonzo Tech. My issue is that I have not received a MacBook Pro right hand fan that they evidently shipped by USPS three months ago. I have emailed and phoned a few times now. Customer support just goes to voicemail. Since it was sent USPS through Canadian Customs, I have no tracking available to check what happened so I really need these people to respond. |
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I, too, have been trying to contact Mac Recycling/Gonzo Tech. They took my money for a part, never shipped it and now I get no response from customer service or emails. Don't get taken by this company. |
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I've also been trying to contact Mac Recycling/Gonzo Tech. They too took my money for a part, never shipped it... either any response on email or customer service... for me they took 98$ .. i can survive, , but i wanted that keyboard... |
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I've been trying to contact Mac Recycling/Gonzo Tech. I sent payment via PayPal for parts which they never shipped. No response to email or phone calls... "message boxes full"... DO NOT GET TAKEN BY THIS COMPANY |
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