Consumer reviews and reports on scam companies, bad products and services
Massage Heights - West Des Moines, IA DECEPTIVE CONTACTS - BEWARE West Des Moines, Iowa
29th of Dec, 2011 by User428737
Upon reviewing our year-end bank statements yesterday, I realized we were being charged by Massage Height even though I knew I had canceled my husbands and my membership 17 months ago. Upon further inspection, I saw that I had been charged for the past 17 months even though no services were rendered.

I called the Massage Heights location in WDM, Iowa where we had signed up. They confirmed that my husband's and my membership were closed in September of 2010. I was told to take in our bank statements and they would remove the charges. I gathered the statements and went to their office. With further discussions, we learned that the withdrawals were due to a 6-month Valentine gift I had purchased for my

adult daughter.

I had initialed a statement on that contract authorizing automatic withdrawals. I had understood that to mean automatic bank withdrawals for that 6 month period. However, I was now informed that it was for CONTINUAL withdrawals. This is a very deceptive practice.

This special agreement was sold to me as a “valentine special”. I was told it was different than their ongoing membership. It stated at the top of the page "6 Month Membership". My intention was to only buy 6 monthly massages as stated at the top of the document. My daughter utilized the 6 massages as I had intended. However, my bank account continued to be charged for the next 17 months even though no services were rendered during this period of time. They charged me $679.83 for nothing!

I realize that I initial the clause on the contract that authorized automatic withdrawals from my bank account. However, when I purchased this gift, I was very clear about not wanting any type of long-term commitment and only wanting to purchase 6 massages. I was misled to believe this contract was for only 6 massages. In our situation, I bought the gift, my husband was balancing our account, and my adult daughter was not living with us… so we were all unaware of what was happening. A gift that was supposed to cost $240 ended up costing me $920!

I would strongly advise against using Massage Heights. The massages are mediocre, at best. Just when you find a therapist who is adequate, they leave and then you have to start over and experiment until you find someone else who will do a reasonable job. If you want a quality massage, I recommend you get a personal recommendation of someone you trust. DON”T GET TIED INTO THESE ENDLESS CONTRACTS!

Massage Height’s contracts are deceptive and their staff’s only motivation is to generate income. If you decided to enter into a contract with Massage Heights, READ EVERY WORD AND MAKE SURE YOU UNDERSTAND WHAT IT MEANS! Their contracts are designed to bind you into endless payments. If I had not discovered these withdrawals, they would have continued to take $39.99 from my account every month FOREVER!

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