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Mattress Warehouse Mike Neldon, Willie
20th of Oct, 2011 by User708030
Mattress Warehouse(804) 672-3090. 7482 W Broad St Richmond, VA 23294 order #417243. Mike Neldon District manager. When I went to the store, at the end of September 2011 I purchased a California King bed/boxspring/frame and a queen bed/boxspring/frame. About 2 weeks later they delivered everything. I had to refuse the queen bed because it did not fit where it was supposed to. When the delivery guys left,I took a look at how they set up my California king bed, the frame they put was bent, and 71 inches long AND it was a USED DISPLAY frame, while the bed is 83 inches long. When I was purchasing the frame, their district manager, Mike, told me that the frame would fit the mattress, it did not, they refuse to refund it and are trying to replace it with ANOTHER USED display frame WHICH IS ALSO NOT the correct size. It is almost a month later, and I have yet to get my refund or a correct bed frame replacement. They were very nice when I was purchasing my bed, but when it came to the return, they were too busy and rarely returned phone calls. After numerous attempts, I have yet to get a hold of the district manager or anyone who can help. The salespeople with whom I spoke on the phone and at the store during my purchase were Willie "WC", and Steve. Still no refund for my queen bed/boxspring/frame- they said they would send a refund, but the amount they said is not correct, and nobody can tell me why. I continue to refuse to accept an incorrect size/ display frame/used frame for my California king bed. The amount to be refunded is approximaetley $1,056+ plus what the California king frame costs (they would not give me that amount, and it was not itimized on my bill)or a NEW frame with the same width and length as the bed.
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