Consumer reviews and reports on scam companies, bad products and services
MCI Residential Services Will not refund overpayment Dallas, Texas
13th of Feb, 2013 by User756883
Closed my MCI account in May of 2012. On 1/8/13 my bank mistakenly sent MCI a payment of $375. There was no outstanding balance on the closed account. I discovered the error on or about January 15, 2013 and immediately called MCI. They acknowledged they had received the payment. I was told the money would be returned to me within 10-14 days. It has not been received. Called today, 2/14/13, and spoke to Cameron, MCI Employee #2051. No action had been taken and the return of my funds has not been processed. No reason given. Again, I was told I should have it in 10-14 days but I do not believe them. I have no idea why MCI became my Long Distance Carrier to begin with. It was a surprise when I began receiving bills from them in 2006. But I accepted it as one of those telecommunications random assignment actions. I feel they are trying to keep my money hoping I will give up eventually. It is $375, well over my average bill of $27 so it is amazing that they made no attempt to return it without my contacting them. It is a lot of money to me. They have not kept their word to return it to me, so it appears I will have to keep after them since they are not to be trusted. Please help.

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