Consumer reviews and reports on scam companies, bad products and services
Mercantila Does Know the Definition of the Word
6th of Jan, 2012 by User107736
We purchased three Surround Air Multi-Tech XJ-3000C (XJ3000C) Air Purifier, all of which are wonderful products. The issue is that during the order process, the web site (through ZooStores) claimed that you would receive a $25 "refund" per purifier if you purchase it through them. When the order arrived, no refund items were included. We sent several emails, all of which were not returned. We called a few times, but couldn't get through. Finally, after a 40 minute wait on the phone, I got through. The person explained that the refund was for future purchases over $250. After quoting the dictionary's definition of "refund" to the person on the phone, I escalated the issue to a manager, Bridget, and she said that she could not refund the money. I called ZooStores, and to their credit, they said that the wording is indeed confusing, and that Mercantila should change the wording.

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