Consumer reviews and reports on scam companies, bad products and services
Merrick Bank Sends fake email to customers to get more money from them Internet
29th of Oct, 2011 by User392224
I got an email from Merrick Bank yesterday. It indicated that I was past due on my credit account with them. Iam current and have never been late with them. However am over limit by $2.00. I logged into their website to check if maybe I forgot to pay them. I had not. I then called the customer service number on the website. The rep I spoke with stated that I was in fact NOT past due, but was over limit (this I already knew). I asked him why I got the email. He stated that it was "erroneous". I had him close the account right then and there, citing I would not do business with a company that cant even send out accurate information to a customer. If they are going to send out "erroneous" emails to customers, who knows what these people will do. When I had him close the account. he did not even try to talk me into keeping the account open, nor did he offer any kind of resolution for the time I had to waste in dealing with their mess up. I am writing this more as a warning to other unsuspecting customers who may just pay if they get an email like that.
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