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27th of Apr, 2013 by User867009
Impossible to book the trip I have purchased. Costumer service is one person-Daniela is the only one answers-wonder if anyone else works there. The hotel we supposed to go, never called us to verify reservation, we are given all kinds of "stories" as to why we have not been able to complete to booking. I asked to speak to manager-he' "always out of the office"/never return e-mail or messages. I finally asked for a refund, sent e-mail about it as well- did not even get a response for that. I wanted to know the address and phone number of their US office- The costumer service rep does not have this info or she does not want to give it out.
I spent $1800, was going to Cancun next month for all-inclusive-Now no trip, no money!
Do not buy from them!!

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