Consumer reviews and reports on scam companies, bad products and services
MIT Federal Credit
MIT Federal Credit Union lie, cheat, steal, fraud, stall, stonewall, attitude, misinformation Cambridge, Massachusetts
4th of Jul, 2011 by User152908
MIT Federal Credit Union lied to me about fraudulent charges made to my credit card, and after over a YEAR, they are still trying to pull a fast one on me. They even have the nerve to stick to their story even though I have recently brought in the NCUA. It's not worth it for me to litigate, but I would like people to know what's going on at this place. I have all the notes from the conversations that I had with more than a dozen people at MITFCU over the course of one year. Without exception, every call was dominated by ignorance on their part, a lack of willingness to provide customer service in any sense of the word, or out and out LIES. Even up to today, none of the people that I have spoken with has done the extremely obvious (and I wish it were MANDATORY) think and FOLLOW THE LAW. They absolutely refuse to help me to deal with charges that THEY ADMIT ARE FRAUDULENT. (Yes, I have a signed and dated letter from them stating as much). I called them once last year when I was out of town. I had a concern about a phone call I received from someone selling "travel" packages. (See the many RipOff reports about these scams). I was told by an MITFCU employee (who conveniently for them no longer works there) that there was no such charge against my account. I (foolishly) believed her and continued with payments as usual. When I later discovered that a charge for $900 DID in fact appear on my card, they told me, "Sorry, you're too late. Can't help you.". Their claim that there is nothing that they can do is 100% patently FALSE. Anyone could prove that as easily as I have. I asserted my Claims and Defenses rights, and although I met every requirement for removal of the fraudulent charge, they still refuse to help me. I'm not paying it, and they can kiss my a**.

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