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MY experience as a service tech with safe touch security. I was hired as a systems installer pumped
28th of Oct, 2010 by User381888
MY experience as a service tech with safe touch security. I was hired as a systems installer pumped up with the illusion of making a thousand dollars a week based on installing 3 systems a day Mon-thru-Fri every week. What I got was thrown into the position of service tech and paid 12 dollars an hour after the fact I moved 150 miles and had completed the so called training for the installers position.A far cry from what was promised. My first service call experience was with a local gas station. The supervisor was called out due to the fact the station had been robbed and the panic button did not activate when pushed. We found the system zone for the panic button was not turned on in programming. This I feel is due to the lack of time allotted for take overs when they first acquired the account some time prior to this date.I was told by the management no more than one hour should be spent on taking over a system. When you take over a system from another company you know nothing of the caliber of person that installed it nor do you know that the system in fact works 100%. It is impossible to take a system you know nothing about and reprogram it to your company codes and (thoroughly) test it in (one) hour. Another daily experience was the 3 hour install time allotted for (every) install. It mattered not if it were a 4 point or a 34 point install. You had 3 hours to do it and get out. Period! Resulting in very poor practices taught in the substandard training they gave such as: Not using anchors to fasten equipment to the wall. Stringing wire anywhere and everywhere in the attic. Putting equipment where it was most convenient for the installer and not where the home owner preferred. Discontinuing a particular zone due to the fact it was just too far from the wireless receiver rather than hard wiring it to insure proper coverage to the premises. As a service tech I encountered many substandard short cuts such as: Panel changes done by the new boards being hung in the panel by one screw and in a plastic cover used for shipping by the manufacturer. Zone being bypassed in the panel with the resistor making it appear the zone was functioning when it in facts was not. Motion detectors put in places they would never work properly. Panic buttons in restaurants not even installed where they say they are. On an install I did: The sales team missed coverage in the kitchen. I brought it to the customers attention and was asked by the customer to fix it by adding a glass break detector.. She agreed to pay for it and signed the install form acknowledging she would be billed for it. I was reprimanded and back charged 150 dollars for doing the right thing and taking care of the customer. I was not given the chance to go to the customer and try to get a check nor to try to retrieve the item in question. After much thought and discussion with my wife. I resolved to resign due to ethical reasons and chose not to take part in the practices being used by safe touch. It is my opinion that if they keep doing business the way they do. Someone will eventually get hurt or die. It has been over 4 months since I separated my self from this co. And have repeatedly called and asked for my last two pay stubs to be mailed to the address they have on file. This was my experience and these are my opinions.

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