Consumer reviews and reports on scam companies, bad products and services
Naturally Reliable Cleaners Stole money, broke items and left house in ruins covered in glass! Flintstone, Maryland
12th of Nov, 2011 by User170833
I used Naturally Reliable on the advice of a friend. They were supposed to be spotless cleaners using all natural products and brought all of their own supplies. I have a risky pregnancy and my daughter just had a baby so natural cleaners and with my inability to deep clean this sounded perfect for us! The first couple months they did an excellent job and even handscrubbed the floors. I felt after that it was worth the high price they charged to have a spotless house once a month. Soon after they stopped cleaning in pairs, and it was down to one person. Lisa Sunday who was cleaning my house. A month ago she was rushing thru the house cleaning and broke my antique teapot from India. She stated she hoped it wasn't important. I stated it certainly WAS! She then stated sorry and left the room. I figured she was embarassed and would rectify the situation the next time she was here. Upon her return, I found out that she was using my cleaning supplies I had without permission, and instead of scrubbing the floors she was only vacuuming them and using my steam mop for a quick run over. I had stopped by to change clothes before going to rest at a friends house during the cleaning, and left 100 cash for my daughter on the counter. My daughter was getting ready to leave to go with her fatherinlaw to get her car insured and titled. Lisa invited her husband over to the house without my knowledge (my daughter was there the whole time with her baby) and then when he left she tried to hurry and get done (so the kitchen never was cleaned) so she could leave, and in the process knocked over a shelf of glasses and broke several. She used my vacuum to clean some of it and when it jammed full of glass she left the rest lay and took the money from the counter and left before I could get home. She knew I would be there immediately and not pay her in full when my daughter called me about the broken glass and so she helped herself to my daughters cash instead. I took 12-15 pictures of the damage, and called and left a message and texted her all of the pictures of the glass that could have cut my family and our dog. It was EVERYWHERE!! It took 2 hours to make the room safe again and my vacuum is ruined from the glass. Lisa blamed the SHELF for the accident and said she would return the money. She was vague about when she would and I stated I wanted it returned before the weekend was over. She then said that she was not returning anything and that I was a bully and she did nothing wrong and that she cleaned the house fully even though I have pictures to the contrary and witnesses the whole time. I now have to file a small claims against her and am reporting her husband for entering my house without my knowledge and permission with a minor in the house.

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