Consumer reviews and reports on scam companies, bad products and services
Neighbors Moving and Storage Misrepresentation, vandalism, and theft Denver, Colorado
25th of Sep, 2011 by User582414
This was the worst moving experience I have ever had to endure. I was given a quote over the phone, which was $200 less than what I was charged on the day of the move due to fees that I wasn't told about, and also that they told me the move should take 3 hours. I was moving a one bedroom apartment to another one bedroom less than 5 blocks away. It ended up being 4 1/2 hours, 2 hours more than it took my mother, my sister and I to move my things (and we are three inexperienced movers). I was told certain "requirements" the movers had the day they showed up to complete the move, things that were never discussed with the representative, such as what kind of boxes I needed, how things should be packed, tc. etc. I have broken items, and missing items that I will consider stolen until returned. After reaching out the customer service department 11 times (eight by phone, three by email), I was treated with complete and utter disrespect, unprofessionalism, and outright rude behavior. I was yelled over by the “manager” and then was hung up on. I have a pending complaint to the BBB, and am going to take this organization to court, if only for the fact to add extra work/stress to them. If anyone reading this would like to contact me, please feel free to do so, as I have several contacts/business relationships with a local TV station, and am going to bring this to their attention as a business to be leary of within the metro area. I will never recommend this company to anyone; I will, in fact, convince people to NOT use this service.

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