|New Vitality Auto Debiting of Bank Account Farmingdale, New York |
|17th of May, 2011 by User188850 |
|New Vitality has continually debited my bank account without my authorization. The say they are debiting the account because I signed up for refills of their supplemental products on a continuous 3-month basis. This is not true, and I have called them on a number of occasions to complain. When I do, they always offer a $20 rebate, but want me to keep the products. The alternative is to wait for the product to be delivered, then pay to send it back...before they will reimburse my debited payment. I have also reported the company to the fraud division of the Attorney General's Office in New York.|
|To User188850, |
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
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