Nutra Foods

Nutra Foods Alpine White Fraud Charge to my Debit Card Pheonix, Arizona

7th of Aug, 2011 by User653392

On 8/2/11 I checked my bank account to see that there was a charge from Nutra Foods for $89.95. I called the number (866-955-0878) that was on my statement and I was asked if I ordered a teeth whiting kit. I explained that I had not ordered anything from there company. A women name Jamie told me that there was a glitch in there system that activated some in-active accounts. She then told me that she would credit my card and it would take 3 - 10 days. She then told me she processed the credit while I was on the phone and that it would be batched over night. I called back on 8/4/11 and spoke with Jamie again to ask the status of my credit. She told me that she sent a request for credit. I said that I spoke with her on 8/2/11 and that she processed the credit while I was on the phone with her. She proceeded to tell me I was lying and they would never do that. Now I called back today 8/8/11 to check the status. They answer without saying there name. I asked who I was speaking with and she rudely replied her name was Kelly. She looked up my information and I could tell there must me notes in there system since I have now called three times. I asked for the status of my credit and I was again told that they have put out the request for credit. When I explained what Jamie told me on 8/2/11 she told me I am lying. And now she tells me I won't get a credit until I return the product I purchased and they receive it. I explained that I didn't order anything and Jamie told me that there was a glitch in the system that activated in-active accounts. She insisted I am lying and was never told this. She said she has my IP address and the address in which it was ordered from. I again explained I never ordered anything and told her again about the "glitch in there system" and again she accused me of lying. By this point I was extremely upset that there has been no resolution and that they are now calling me a liar that I had my dad call and speak with Jamie. Who now said that they have a new system and she would need to speak to there IT department to have them put through a credit and it will take 10 business day. I hope all this information will help someone who is in the same situation as I and if there is anything else you have done in regards to this situation please respond.

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