Oakley Sunglasses

Oakley Sunglasses ,.oakley.com Poor customer care service, missleading information for ordering and 0% Satisfaction Guaranteed Foothill Ranch, Califor

15th of Jun, 2011 by User792053

Put an order online for a Flak Jacket sunglasses, and say shipping out in 3-5 days, no indication of out of stock. After one week, put a sign on my order with "Backorder". Rep in Customer care called me and suggested to choice other option, but website still did not show "out of stock". On Friday, I did change my order with rep by phone who said it was in stock and will shipout on Monday and will send me a email to confirm my order. Then, no email come all weekend, Monday. Called customer care on Tuesday to ask if my order on Friday went through. they said it is ok and on transit to ship. Received email to confirm my order. Wednesday, called them again, a male rep. pick up my phone, told me his name is Eric working in Customer Care for "order status checking". Told him all information not only order number , also email address, home address, phone number etc. as every time they asked that even I put all information in my account in their website. He checked and told me for unknown reason, my order was not shipped and he also don't know when it could be, he also could not find why. I asked him to try to find it, he denied and getting very bad attitude, hang me on hold. It is problem for Oakley: (1) why you did not honestly put correct information on your product for ordering, even I point out your website should tell customer if it is in stock. (2) Why your reps told customer "in stock" "shipping on Monday" but never do it following what you said? (3) Rep specifically for "check order status" told nothing about order status and just say "unkown" "I don't know"" I could not find reason" "I don't know what I should do"? (4) Rep was working with so bad attitude (5) Company don't stand for their products, even don't provide any correct information.

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