OFFICE DEPOT WORKLIFE REWARDS Failure to Credit Cartridges Internet, Texas

22nd of Jan, 2013 by User932486

Approximately two years ago I was issued a "Worklife Rewards" card from Office Depot and told I could get credits for turning in my cartridges. I did so about 4 or 5 times. For some reason, my phone number never worked so I always had to have the card with me in order to do it. Not a big deal until one day when I asked the clerk to use the credits I had compiled. She explained they came in the mail. Since I never got anything in the mail, she said I needed to call corporate to fix it. Long story short of it, I discovered my card was never registered. I have received three different stories from the company. The clerk at the store said it was an error at Corporate, the person at the phone in help desk said the cashier should have done it when they issued the card and as of today the woman from their offices in Florida called and told me 90% of the time it is done at the store. So, from what I gather is there is no set system. Once they officially registered me, the system only "found" three cartridges that were turned in last December. I honestly don't have an exact count, but I would estimate another 4-5 other turn ins out there that were not found. I have explained again and again to the company that they scanned my card and it had to be somewhere....even if not registered, they had to account for the extra cartridges and someone got credit if not me. Their answer is to blame me. The women I spoke with today said I was ultimately responsible for seeing my card was registered. Until recently however I never even knew it had to be registered...I just assumed I was racking up credits with my turn ins and scanning my card because that was how it was originally explained to me. I never received an alert or any warning when they would scan my card. No cashier ever said a word other than to tell me my phone number didn't work to call up my account so I always had to use my card. Office Depot just lost a customer for probably $10 in cartridges. I will be buying my laptops, printers and cartridges at Staples now :)

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