|Omni Tech Suport|
|Omni Tech Suport This is a total ripoff. First you can't understand the techs,if they are. Secondly it's all about money. Third my computer is the sam |
|30th of Jan, 2011 by |
|On 12/15/2010 I was having issues with my computer freezing up and/or not being able to close programs. I was on the microsoft website and I honestly don't know how I got to them. I beleived I was dealing with a Microsoft Tech. I was told for $149 my computer would be optimized and all the issues would be eliminated. Supposedly they would fix my computer that evening. I received notification that They again dealt with the issues on 1/15/2011. If you haven't guessed it, the computer is still exactly the same as before I had any contact with omni tech. The whole thing is a scam. I honestly beleived I was dealing with microsoft, not some scam scam. |
|This customer contacted to us on December 15th, 2010 saying that she was unable to open AT&T domain. Our Technician examined the issue and explained the exact issue to the customer by assuring to resolve the issue as early as possible. Customer agreed and signed up for yearly PC Maintenance Service Plan with us by paying $149.99. Our technician resolved the issue and customer confirmed the issue resolution. Then customer asked for Optimization session which was included in the service plan. On the same day we performed the promised Optimization session on the customer’s system to boost the performance of the system to optimum level. Our customer became very happy with our services and we informed the customer that she is always welcomed to us if she faces any technical issue on her system. |
We called and mailed the customer to schedule the next Optimization session for her system and customer agreed to allow us to perform Optimization session on January 15th, 2011. Accordingly, our technician completed the second Optimization session on January 15th, 2011.
On February 3rd, 2011 we called the customer to check if there is any issue remained unresolved on her system. We informed the customer that her issue will be handled with a higher priority and assured her a sure fix. Our technician installed the ‘Help Icon’ on customer’s second computer for easy accessibility to our technical support team to resolve technical issues. Customer informed that she had an Internet Explorer issue. Immediately, Our technician worked on the issue and resolved the issue. Then Customer expressed her satisfaction saying that her computer working fine and better than before. We again called the customer and customer confirmed the issue resolution and told us that she was satisfied with our services.
On February 16th, 2011 we have completed the third Optimization session on customer’ computer and also we have sent a feedback report to the customer.
We always try to provide best service to our customer and in this case customer never returned back from us without any resolution of her concern. We are here to help our customer through every possible ways.
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