Consumer reviews and reports on scam companies, bad products and services
Open Range Communications
Open Range Communications Won't allow my 4 year old to call his dad! Greenwood Village, CO, Colorado
11th of May, 2011 by User111721
I've had this service for over three months now, after having called up and asked all the pertinent questions about internet speeds and usage limits. During that inital phone call, they said I could run as many computers as I wanted to through the wireless connection, and there were no limits on data usage. Five days later, the router arrives, and I take it out of the box. The only piece of documentation with it is a single sheet of paper, a "Quick Start Guide," that essentially says: plug it in, find a spot in your home where it get the most signal, and you're ready to go. The next day, the internet went out. There were no troubleshooting instructions, just a phone number for customer service. I called the number, Left a voice mail, they never got back to me. Since then, it goes out about once a night. Usually I don't notice, as I'm not up really late, except that I have to power-cycle the router every morning. The speeds are horrible. My son video conferences with his father in Israel, and if we're lucky, the connection might be good enough to get through 90% of a call without the video going out. There were no instructions as to how to set up a secure connection, and I actually didn't know that I could until today. Today, I received an email (while I was at work) stating that my usage has exceeded the maximum allowable usage, and that they would be throttling my internet speed effective tomorrow for 30 days. This is the first communication I have received from them since they dug their greasy talons into my checking account. I was given no recourse. No way of saying "well, then I'm throttling back my monthly payment until such time as you see fit to provide the service you promised." Now, my son can barely talk to his father with the speeds they allow me right now. My 4 year old boy, who had no say in his father leaving for Israel, or in the service provider that was supposed to give him the means to see him anyway, will now be left without any video capabilities at all, maybe even without the ability to talk to his dad. I called the company, explained the situation to them, said, can you at least let me get home and set up a secure connection, they said, no, we're throttling your internet service and there is nothing that can be done about it. I told the rep that I was told there were no limits on data usage, and she said "the information was available on our website." Has anyone out there read "The Hitchhiker's Guide to the Galaxy?" Because I can hear bulldozers. Don't fall for this company's scam. If it seems to good to be true, there's probably some knuckle-dragging meth-head prepared to reap in your hard earned money. That's the way it always goes. I need to find an internet service provider before tomorrow so my little boy can talk to his dad.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1250 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1475 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1479 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1480 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in