Otten's Custom Roofing

Otten's Custom Roofing Deceptive, Unreliable, RUDE, All-around Bad Customer Service Wyoming, Michigan

11th of May, 2011 by User298287

I will NEVER recommend this business to anyone I know. He came out on a Sat after I called for an emergency leak. He showed up as
promised. From what I got from the conversation, he was to reseal TWO
skylights and the vents nearby (I have a witness who heard TWO
skylights). He does not give an exact time when he'll do it, just that
he'll get us in this week. Wednesday comes and I heard nothing, so I emailed. I get a short response that is vague and is still 'some time this week'. Friday is still a no-show. I email him on Sat or Sun and this is the response I got:
"I'm so sorry, I planned on doing it Friday and forgot all about it, we will
stop out Monday." You have GOT to be kidding me! You forgot? Monday comes (I'm at work) and we get one skylight done, not two. Looking
back at the proposal, I saw it only said one skylight. Can't really
fight that, but still frustrating. He didn't leave an invoice...he mailed it ($225) which arrives at the tail end of March,
maybe April. He didn't even have the decency to make an adjustment on
the quote price because he FORGOT about us. ANY good business owner
would have realized they made a mistake and compensated for it, but no.
It says 'payable upon presentation'. There's absolutely no due date
other than that. I have never gotten an invoice that said that, so I
assumed as long as it was paid within a month or so it was fine. I've
never had that be a problem. I get a voicemail last week with him saying he's going to have to file a claim or whatnot on the unpaid bill. I call to explain why I hadn't paid (I had apparently misunderstood and we had a financial crisis at the time) and that I would mail payment that day and he said 'I have to go, I have another call' extremely rude-like. Before I could inquire about the fact that he didn't feel it necessary to compensate for his complete failure to hold his word on the repair day, he continued to talk over me and treat me like I was an idiot. At that point I was so upset I told him I wouldn't use his business again and he said 'That's fine' and hung up on me. RUDE. We were on the phone for MAYBE two minutes. Obviously my concerns were of no importance and I wasn't even being rude. I never ONCE raised my voice.

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