Consumer reviews and reports on scam companies, bad products and services
Outdoor Cooking
Outdoor Cooking CampChef? Unwilling to deal with customers when they drop the ball... Logan, Utah
5th of Jul, 2011 by User382195
Ordered item #LC20, Clearview 20lb Propane tank on 6/22/11, expecting to use it for the 4th of July weekend. On Saturday July 2nd, I had to rent a vehicle and travel beyond city limits to pick up the item from FedEx. I realized immediately that the package was incorrect despite a shipping label and invoice which had "20lb LP tank" clearly typed on it. Rather than have to reship it I simply refused it. Since it was after hours, I sent an email explaining the situation and requested immediate attention. By Tuesday July 5th, there was no response so I called and spoke to 'Megan'. She offered to reship the correct item as well some free 'cast iron conditioner'. I told her I needed the tank by Friday in order to make up for the event I could not cook for during the 4th of July weekend. She agreed to Express Ship it and I received an email verifying the transaction. She then calls me Wednesday July 6th to inform me they are out of stock. I could not respond the way I wanted to because I was at work. I returned home and placed a call around 3pm and spoke to 'Katie'. I asked for a manager and she placed me on hold and then I was forwarded to her email. I called back and she claims the manager is in a meeting and will give me a call back....still no call back or response to email.

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