Consumer reviews and reports on scam companies, bad products and services Bad Service From san francisco, California
10th of Oct, 2011 by User255458
My husband and I decided to sign up with to put our property on “For Sale By Owner” online. On Sept. 18, 2011, we agreed to buy the “Showcase package” for $295 from which agreed to put our ad on,,, Trulia and MSN.
Our ad appeared nicely on and, but nowhere could we find it on Yahoo Real Estate, Trulia and MSN Real Estate. A few days later (Sept. 24, 2011), our ad began to appear on And problems started. On and on our ad was changed to being listed under TriStar Realty as a broker and its agent’s name (Carl Wuesthube) as my listing agent. Also it was linked to TriStar Realty website under the name Point2, with only half of my house description. We received two complaints from potential buyers, saying it confused them because it did not look like “For Sale By Owner” at all. I immediately contacted Customer Service and spoke with “Ali.” He said TriStar Realty is just a partner of, and he cannot fix the problem. When I called TriStar Realty, I talked to Carl Wuesthube about the problem; he said he cannot remove his name from unless we remove our ad from—contrary to our agreement with On 9/29 we asked him to remove our ad from so his name and his broker’s name would not be on our ad on On Oct. 03, 2011, Mr. Wuesthube removed his listing from and The same day, when we checked and found out our house was not listed on as for sale anymore. We immediately contacted “Ali” again; he said that this would be corrected on within 24 hours. On Oct. 04, 2011, no correction was done.
On Oct. 05, 2011, we called again and talked to “Patricia,” who claimed system was down: we would have to call back the next day. On Oct. 06, 2011, we called and talked to “Patricia” again. She promised to email corporate office in Florida??? and it would take two to three days to correct the problem.
On Oct. 10, 2011, the problem was not corrected. We called and talked to “Patricia” again. This time she said she would contact directly and call us back “right away.” We waited and waited for more than one hour. She did not call back and we had to call her again. Her answer was that she had not received any response from We asked to talk to a manager; her answer: the manager was not available. We also sent an email to [email protected] on Oct. 4, 2011, but no one emailed us back until Oct. 10, 2011. It was a generic answer: problem corrected. In fact, there was no correction on Until now, there is no response from
It seems after the agreement and payment, did not perform its duties and care about its customers anymore.
We regret to choose to advertise to sell our home.

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