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| Paws to Admire HORRIBLE CUSTOMER SERVICE Internet, Internet |
| 2nd of Nov, 2011 by User506362 |
| HORRIBLE< RUDE< I ordered two Belly Bands for my 8 lb dog. I asked the Vet to measure his waist and was told that it was 8". According to the website www.PawsToAdmire.com an extra small is for a dog with an 8-10" waist. The products came and they were too small. I tried to contact the company but they have no listed phone number. I contacted them via email and had many unpeasant and rude emails back. They refused to help. They do not accept returns or even exchanges. I asked if I could pay the difference and the shippng and handling for a larger size. They basically told me that I m stuck with a product that I can never use and that I am screwed out of my hard earned $20. They said that of the thousands of customers they have, no one has ever measured their dog incorrectly. In my opinion, Paws to Admire has HORRIBLE customer service. They do not try to help at all. I will never use this company and I hope that I have helped whomever reads this save their money!! |
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I am the owner of Paws To Admire and I'd like to set the record straight with the truth. We are a very small company and our products are all custom made to order. We state that our dog diapers/belly bands are non-returnable and we do not offer exchanges. For this reason, we encourage customers to be sure they are ordering the correct size, and show them a complete size chart so they can be sure they are ordering the correct size.
This customer was rude from the beginning. She threatened to "blast us all over the internet" if she didn't get her way. Even went on to tell us she was a well known person in Hollywood and was purchasing with her alias name, since she is so famous, and was going to tell everyone in Hollywood not to purchase from us.
We try to please our customers, but we do not condone threats and lies. We are a small, honest, hard working company who makes all of our products by hand. When a buyer does not measure their dogs correctly, we cannot be held responsible when they purchase a custom made item.
The customer is not being honest about what we said regarding us saying no one has ever measured their dogs incorrectly. We never said that. Of course people sometimes measure incorrectly, in fact, that's what happened in this case. What we said was, "If our sizing chart was off, then these belly bands wouldn't have fit all of our other thousands of customers who have ordered this size for their dogs with an 8 inch waist."
This customer also never offered to pay the difference in price or shipping & handling as she stated above. Another lie.
The bottom line is, if a dog is measured accurately, the bands will fit their dogs. We have a large customer base and a large percentage of our customers are repeat customers, and for a reason. We make quality products at affordable prices. The only thing we ask of our customers is to be sure they measure correctly. And if you have a problem, be nice about it :) We will try our best to help you! |
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I also want to add that we keep getting harrassing emails from this buyer. Her latest said "I hope you liked my reviews on google, twitter, blogger, petazon, yahoo, you tube, your website, the better business bureau etc. Maybe you should be more accomodating to customers. Hope you loose a lot of business"
She went on our guest book through our website and came up with about a dozen names (some of them - murdered victims such as Chandra Levy) and posted hate posts about our website. We verified it was her by her IP address. We deleted them and had to block her from our website, Youtube, Twitter, Facebook and others.
She has used so many names, we don't know what her real name is, she claims even the name she placed the order under was an alias. I'm sure anyone reading her outbursts can see what type of person we were dealing with. Sometimes things just speak for themselves! |
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