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PayPal PayPal charges $370 to my debit card; unauthorized. Internet, Internet
20th of Dec, 2011 by User338598
PayPal provided a refund to a buyer, in which I sold software to, after almost 90 days after the transaction. PayPal says that their is nothing they could do about the refund since it was reversed by the buyers credit card company. I cannot possibly issue refunds on software after nearly 90 days, this is impossible for software or any type of electronics and is against my refund/return policy as a seller. This refund caused a negative balance on my paypal account of $370. After being hounded by paypals collection department, calling my cell phone 3-4 times daily for a month, I finally told them that there was nothing I could do about the negative balance at that time, I was not in a financial position to do so. I also told the collection department specifically "not to touch my bank account", and the paypal collection rep replied "we will not do that without your authorization". However, PayPal has now charged my debit card $379.99, saying that another "automatic debit" for $9.99 came through my account, and therefore caused the account to "automatically bring the account positive", charging the $370 plus the $9.99. In other words, paypal is using the excuse that another automatically set up debit came thru to take the $370 from my bank account, which they said they would not do. This is less than a month before Christmas time and caused my bank account to go negative and charge more fee's. PayPal did not have my authorization to take the $370 and lied when they said they would not touch my bank account.

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