Consumer reviews and reports on scam companies, bad products and services
PCGameSupply.com PCGameSupply.com WORST SUPPORT STAFF ive ever seen. 0/10 VERY BAD COMPANY.
They cancel your order, and refuse to tell you why.
3rd of Oct, 2011 by alphaomega
this is my conversation, with their support staff, after they refused my order, and i opened a thread about clearing up this problem, look what happened very unproffesional and frustrating staff i must say.
i will hide my name.
please read this company is terrible.

Order cancelled
X X

October 02, 2011 @ 09:35 PM via web
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Why is my order cancelled? I need some help

Support Staff
2 Posted by Support on October 02, 2011 @ 09:38 PM

Hello,
Due to security reasons that we can't verify management cancelled your order. We are not accepting any orders from your account for the time being. Sorry for the inconvenience.
Thank You

Support closed this discussion on October 02, 2011 @ 09:38 PM.

X X re-opened this discussion on October 02, 2011 @ 09:41 PM

3 Posted by X X on October 02, 2011 @ 09:41 PM

Security reasons? well go on lets verify my account, what do i need to provide?
i think you guys made a mistake, im ready to proove this account and the credit card used, are legit.

Thank you.
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Support Staff
4 Posted by Support on October 02, 2011 @ 09:49 PM

Hello,

Unfortunately we will be unable to process any more payments from you or your customer account. The reasoning behind this is we have found information to believe that your orders are possibly high risk and unsafe to process.

Thank you for understanding.

Support closed this discussion on October 02, 2011 @ 09:49 PM.

X X re-opened this discussion on October 02, 2011 @ 09:55 PM

5 Posted by X X on October 02, 2011 @ 09:55 PM

No answers?
Is there anyone at least trying to clear this mistake up?
i think i deserve some answers..

you are saying that will call anywhere in the world
why didn't you call me but cancelled the order immediately?
again what do i need to provide?

i was suggested this site by a friend who said you offer fast service, the only reason i thought i would try is as I live outside the US and finding resellers here in my country is a reapoff for the price they put for the cards.

Anyway im waiting for a response
Thanks.

Receiving Product:
1. Go to customer account control panel http://www.pcgamesupply.com/myaccount/ 2. Click on "My Orders" 3. Product cd key and game download link available on the my orders page 4. We will call you anywhere in world
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6 Posted by X X on October 02, 2011 @ 10:00 PM

Information o believe that your orders are possibly high risk and unsafe to process ??

oh really? are you kidding me or what?

should i contact my bank tomorrow and tell them you don't like to accept my card payments because my orders are possibly high risk and unsafe to process?

can we find a solution here, i can pay tomorrow with paypal, credit card
but i will not tolerate this. and please stop closing the discussion, its clear i did not find a solution.

Thank you. Instruct me what should i do to make this work.
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Support Staff
7 Posted by Support on October 02, 2011 @ 10:04 PM

We are not accepting orders from your account.

Sorry for the inconvenience.

Support closed this discussion on October 02, 2011 @ 10:04 PM.

Denis Santos re-opened this discussion on October 02, 2011 @ 10:11 PM

8 Posted by X X on October 02, 2011 @ 10:11 PM

OK, thank you for the support.
This is really the worst support staff ive ever seen.

I will let my bank now, for this.
Maybe they will solve this tomorrow.
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Support closed this discussion on October 02, 2011 @ 10:14 PM.

X X re-opened this discussion on October 02, 2011 @ 10:24 PM

9 Posted by X X on October 02, 2011 @ 10:24 PM

Btw, i want to cancel this account, as i don't want to deal with people like you anymore.
Cancel my account. Thanks.

Oh and i hope my card didn't get charged btw.. because im reading very bad reviews about this company. My card gets charged for this order you cancelled, and refuse to tell me why, i will sue you.

Don't forget to cancel my account.
Thanks, I hope i don't hear from you anymore.

10 Posted by Support on October 02, 2011 @ 10:27 PM

Hello,

Please be aware Pcgamesupply.com does not officially charge credit cards or Paypal accounts until your order has been approved and delivered. As your order was canceled we have not charged your credit card or Paypal account.

You will notice a pending or pre authorized payment on your bank/paypal statement, note this is not an official charge and will be removed within 3-5 business days.

If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card.

Thank you

Support closed this discussion on October 02, 2011 @ 10:27 PM.
Comments
4490 days ago by Sfr
+1 PC Game Supply worst company ever!
Made two orders - both were cancelled - never got a telephone verification callback. FRAUD 100%
4238 days ago by Networker
Yes, this is true, do not shopping anything on PCGameSupply.com site, because they are SCAMMERS !!!
They are cancelling your order without any reason, but the amount are deducted immediately from your bank card.
Then your money will not be returned for a month, they are blocked your money!!
4237 days ago by Networker
Avoid this site if your money is important for you. They are playing with your money for a month. Your money is blocked, you can't use it for serious weeks, but you don't get your purchased product neither, because they cancel your order. There is a high risk to shopping anything on PCGamesupply.com, avoid this.

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