Consumer reviews and reports on scam companies, bad products and services
Pep Boys
pep boys broke my car, screwed me over, made me pay more Savannah, Georgia
10th of Apr, 2011 by User721795
I went to pep boys to buy four tires because of their special that they have where you get the fourth tire free. I agreed to buy a certain brand of tires and they were supposed to put them on for me. I left to go do some things while they were working on my car. I dropped my car off around 3:30pm. I came back around 7pm to get it and they were still not finished with it. They told me that it would only be like 2 1/2 hours to fix it. I didn't get mad about it and I let it go. I went to pay the money when they finally finished up around 8:30pm. I paid around $600. I agreed to pay around $500. Well it turned out that while I was gone, they decided that I needed a front-end alignment. My alignment was perfect the way it was. It didn't pull at all. I left the store in my car and when i made it up to 65mph It started to wobble because the balancing was off and of course.... they were supposed to do that while I was there also. I mean i DID pay for it. Then when I went to stop or I let go of the wheel my car would pull to the left. That is VERY dangerous and It sure wasn't doing that before they "fixed" my alignment that wasn't messed up. I was mad but I called them and they said that I could bring it back by and they would fix what they messed up. I said that was fine but I live out of town so it would be a little while before I would be back and they said they would make a note. NO NOTE!!! never got that fixed and then my husband and I stopped to get some pizza for supper because we were out really late because of pep boys and when we got back in the car, IT WOULDN'T CRANK!!!!!! I had NEVER had a problem with it cranking before. Now, I'm out extra money and my car still doesn't want to crank. I have no idea what they did to it but now I have to replace the fuel pump and the anti-theft parts!!! WTF???? I am very unhappy with the way things turned out when I went there and I recommend that no one use this place!!!

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