Consumer reviews and reports on scam companies, bad products and services
PetLand Sells SICK puppies & does not honor warranty or follow FL law Palm beach gardens, Florida
24th of Sep, 2011 by User478693
I purchased a $2300 french bulldog from this store on 8/21/11; she was checked by my vet 8/22/11; taken back on 8/23/11 for coughing, runny nose, lethargy - gave antibiotics. Took her back 8/26 bc still not better - gave more meds; that Sunday 8/28 she was in respiratory dsitress belly breathing and had to be hospitalized. She had a 103+ fever, had to put in oxygen cube to ease breathing and pulled through 5 days later & got to come home. Since my vet is a wonderful vet, my bill was only $1,000 for 5 days of IV meds, oxygen therapy, syringe feeding and IV fluids....Petland decided what they would pay (store decision) was $238....? HUH? My vet wrote a letter, I documented everything and followed the law exactly for notifying them, proper bills being given, etc - still they want to pay $238? Not to mention, she is now still, at 9/23/11, taking antibiotics to get rid of this horrible infection in her lungs! NEVER BUY A PUPPY FROM THIS STORE!! They claim to have a 14 day warranty but they do not honor it! We have filed a small claims case against them, as what they did violated FL law for health guarantee. (luckily my vet let me know this - bad consumer research on my part, I know) PLEASE, PLEASE, AVOID THIS STORE. They are independently owned and PetLand corporate does not make them honor the warranty. It is up to each store. Also, I saw them giving her liquid medication when I picked her up and when I asked what it was they said "kennel cough preventative" My vet said no way; no such thing... She was probably already sick and it was antibiotics and that is why she was sick again within a couple of days off the meds once we took her home. So not only did they sell me a sick dog, but they knew she was sick and conspired to cover up that fact and sell her anyway. Buyer beware!

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