Consumer reviews and reports on scam companies, bad products and services
Pivotal Payments
Pivotal Payments, Inc Held Prisoner by Pivotal Payments, Inc melville, New York
21st of Aug, 2011 by User360708
I cannot believe in this day and age that we can be treated so badly by a card processing company. to start I was looking for a new company for process cards when I found Pivotal, they promised no contract , set rates And the stupid thing is is I believed them.
well fast forward 3 years and I was ready to look for another processor that did not have so many fees so when I called to cancel I was told I was under contract. I said how could that be, so loo and behold he came back and said I had signed a contract 3 years ago so I said fine I want to cancel . I was then told because I had not contacted them 60 days before the contract ended I was auto renewed for 3 more years, how could I have done this when all this time I had assumed I was NOT under contract. So now they want to hit me with a fee of $2454.00 to cancel. They will not work with you I've called and emailed them and all I get is you signed the contract The supposed WECARE email to contact is just as bad they will send it back down the line and promise a positive result but thats when I got the call that if I want to cancel it will cost me the $2454. I sent another email off and my reply was this
Good Afternoon,
I am very sorry to hear that you did not reach a
resolution to your concerns. Please allow me to look into this and I will have a
subject matter expert contact you tomorrow. As I said, I apologize and will do
everything I can to help you with your cancelation request.
Thank you for your patience and understanding
I am waiting in anticipation! HA, HA. I'm sure they will send me back to the same rep and the same results You signed a contract. so at this point this prisoner is still in prison with no chance of parole (You can write me in care of PIVOTAL PAYMENTS PRISON, Melville, NY)
I will update this blog when I next hear from them. til then Do not sign with this company their sales reps will lie and promise anything to get your business, but once you sign your a prisoner and no hope. I could go on. Ijust hope this will save even 1 person fron signing with this DEVIOUS company
Comments
4713 days ago by Talley
This is a complaint that I had wrote on another site and I wrote an update to reflect the change of status As of today August 24, 2011 I have talked with Pivotal and they have agreed to drop the fees I dont know how this managed to post on this site since I did not post it here To post this I now have to register to get some kind od posting to this So here goes

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