Consumer reviews and reports on scam companies, bad products and services
PORTRAITS USA
PORTRAITS USA, LLC We had pictures taken and went to pick them up and pay for them. I was supposed to get a plague in the mail within 6-8 weeks with
11th of Apr, 2011 by User940521
We had pictures taken and went to pick them up and pay for them. I was supposed to get a plague in the mail within 6-8 weeks with the best picture that we had chosen. I have been calling and calling trying to get in touch with them. I have 2 phone numbers and 1 of them the voicemail IS FULL! I called a second number from my receipt and a voice comes on of course and says he checks messages and will return call BUT DOES NOT. So we still have not received our plague and my soon to be husband is really pissed off about this. I sure wish they would come back again! I will have alot to say to them RIPOFFS!
Comments
4242 days ago by PUSA
I apologize for your frustration and inconvience, we would be more than happy to assist you in locating your plaques. Please contact Portraits USA's corporate office at 702-458-2500 or toll free at 1-877-660-6962. When you call, we will need to know the store and location you had your portraits taken at, your sitting #, and your scheduled pick up date. We look forward to hearing from you.

Best Regards,
Corporate Customer Service Dept.
4056 days ago by Wanda
I had pictures done 08/11 I brought the package that suited me i also bought the CD well what a bunch of crock rip off The CD was $50.00 when i got home I looked at the CD I was expecting pictures that i did not purchase of the different poses he took LOW AND BEHOLD THEY WERE THE SAME PICTURES I PAID FOR... I will never deal with them again... On the bottom of the reciept it say's if you are not satisfyed to call i have been calling the last 3 days and leaving my Name and # until today do you think I have heard from any one...I am not satisfyed so why havent they called me back ?
4054 days ago by KKK
I TOO HAD PORTRAITS TAKEN IN 8/11 WAS TOLD I WOULD RECEIVE A 16X20 CANVAS PRINT IN 6 WKS HAVE CALLED THE 18776606962 NUMBER AND LEFT NUMEROUS MESSAGES ALSO A 9376684449 # WHICH IS OUT OF KENTUCKY NO RESPONSE I WILL BE FILING A REPORT WITH THE BETTER BUSINESS BUREAU AS WELL THE BAD PART OUT OF ALL THIS IS THE PORTRAITS ARE GOOD AND I REALLY LIKED THEM TOO BAD THE COMPANY IS MAKING BAD NAMES FOR ITSELF I WOULD REALLY JUST WANT MY MONEY BACK AT THIS TIME
4048 days ago by Dettlinger
We were sucked in by a $10 package and a $6 sitting fee. We had a family portrait done for my wife's birthday. The package was a couple of pages of micro-wallets. These pictures weren't even an inch square. Then they tried to sell us a $500 package deal. We passed but purchased the entire sitting on a CD for $150. We were told it would arrive in 2 weeks. Three weeks later, I started to call. The person I spoke with said that 2 weeks was wrong and it always takes 3 weeks. I told him it had been 3 weeks and he said he woul check on it and call back. He never did. Another week went by before someone answered the phone (I always left my name and number but no one ever returned my call). This time the person told me it would take 8 to 10 weeks. At this point, I figure I'll never see my money or the CD. I intend to file a complaint with the BBB.

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