Consumer reviews and reports on scam companies, bad products and services
Pro Transmission USA
Scam
11th of Oct, 2011 by Pro Trans Victim
After an initial horrible experience with Premier Transmission months ago, I regrettably had to take my car back to them this February 2011 at the same 7405 S. 212th ST STE 113 Kent, WA location for repair under their 12-month labor and parts warranty. As I drove up to their shop, I noticed that Premier’s crappy little front office was no longer and had been
taken over by another business next door. A fellow walked out from what used to be Premier’s repair bays, and asked if I was looking for Premier Transmission.

I told him that I was and he told me that they were no longer in business and had gone bankrupt. I asked him who he was and he told me that he was the shop manager of Pro Tran Service. I asked him if he had anything to do with Premier and he said that he had worked for them for a while, but now he was working for this new transmission shop that had just moved in. Funny thing though, he was still wearing coveralls with the Premier Transmission logo on them. In fact, all the mechanics had coveralls with the Premier logo. He told me that they had done a few warranty jobs for Premier, but that they never got paid and would do no more work for them. The next day I tried to access Premier’s website to get phone numbers and got a message that said, “The website you were trying to reach is temporarily unavailable.” I then found several Premier numbers on the back of my Premier service agreement where I had written them during the initial service. I called 503-889-5000 and got a Premier recording to leave a message and they would call back. I left a message and they haven’t called back yet. I called 253-833-1254 several times and it just always rang endlessly. I called 253-280-9779 several times and it was always busy. I called 877-696-7507 and got the same Premier recording as the one associated with the “889” prefix listed above. It was becoming apparent that Premier might have actually gone under. Therefore, I decided to query the Washington State Dept of Licensing to see who was really operating out of the business address listed above. Was it Premier Transmission or this so called Pro Tran Service? At the following website: https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/ I typed in the above mentioned address and both Premier Trans Company and Pro Tran Service came up as businesses with licenses at that address. Funny thing though, David Boyd was listed as the owner of Premier and Bob Boyd was listed as the owner of Pro Tran. From dealing with these two cheats in the past, I know that Bob Boyd (new owner of Pro Tran) was the sales manager for David Boyd who owns Premier.

These brothers have merely closed one business down and opened another to run from their troubles. I wonder though, where are they getting all their customers? The place looked busy. It was also comforting to see though that nothing had changed when Pro Tran Service moved in; the repair bays were still filthy as ever and in total disorder, the new manager still “lied through his teeth” like that Jamie loser that worked for Premier, there were still junked cars out front and the parking area still had the familiar slick of transmission fluid floating by on its way to dumping into nearby mill creek. I fear that the Boyd’s are gearing up again to defraud people out of their hard-earned money. If I see a website or any advertising in the future, I plan on filing a complaint with the Washington State Attorney Generals Office, filing a complaint with the Washington State Dept. of Ecology for the transmission fluid spilling into the creek, and filing a complaint with Immigration and Customs for possibly hiring illegal aliens to work there. These people will regret ever cheating me. I paid them $2200 to rebuild my transmission. It took them 18 days to do so and several return trips to make so-called adjustments. The transmission never worked correctly. The rebuild lasted just 8 months.

Pro Transmission USA now put a BBB logo and links on their web page. One of the links take you to a fake BBB web site which rate the business “A-“ rating. Pro Transmission USA also post their own comments online with good rating. This is deceptive to the consumers. To check the rating of Pro Transmission USA,Go to the BBB site directly instead of clicking the link in Google or the links in its own web site. These kind of business practice must be stopped!

Fake BBB web site created by Pro Transmission USA:
http://www.protransmissionusa.org/2011/09/pro-transmission-usa-bbb-accredited.html

Check out comments on Pro Transmission USA and Premier Transmission, go to:
http://www.yelp.com/biz/pro-transmission-kent
http://www.automd.com/shops/premier-transmission_49547

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