Prodigy Payment Systems BKCD Processing Company overcharges, double charges, renews your contract without notice Arapaho, Texas

4th of Jan, 2012 by User880146

Prodigy Payment Systems sent me a PIN machine for debit card transactions. Then they double charged me -- the swipe fee AND a debit fee for every transaction run thru there. Yes, the PIN machine would have been useful for transactions over $80. Few, if any, of my transactions are that much. When they were confronted with this the said they didn't know why I was set up that way. Duh -- so they could over charge me and get more fees in their pocket. I contacted them a year ago about quitting their service and was told I still had a year on my contract. Ok. I stayed -- paying their 12.50 quarterly fees, their $95 annual fee, dealing with their PCI compliance forms. I contacted them January 5th to find out about ending my service with them in March. I was told that I had to give 90 day written notice and since I had not done that 9 days ago, my service was already renewed for another year. I was not notified in any way. I have also had trouble with their processing, getting COMM ERRORs often. Finally figured out that if I cancelled the transaction and tried again, there wouldn't be any double charges. They did not tell me this. And I had to contact them when there were double charges -- which were not put into my account, but the customer was charged twice. DO NOT USE PRODIGY!

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