ProXPN Pro XPN ProXPN service does not work, support reps are rude! internet

22nd of Sep, 2011 by User378860

Pro XPN is supposed to be a VPN client software. They have a free and pay version of the software. I have tried the free version, having it installed for several months and maybe used it 4-5 times. Was considering the paid version, but then it stopped working. After about a week of fooling with it, I sent in a support ticket, which was deleted from their system after I gave them all the technical info they asked for. Below is a transcript of a followup support ticket I submitted to them, along with their response. Apparently asking them to do their job is abusive? Decide for yourself if you want to even TRY this service, much less pay for it!
__________________________________________________________ NA NA || Client 2011-09-22 23:39 This is my 3rd support ticket. A previous ticket was closed with no resolution and all records of my original ticket have been deleted. Proxpn was working fine for a while. However, now I am able to connect, but download speed is nonexistant. (~5 min to load proxpn.com main page. Can't even check my email!) I am on a 13mb cable internet connection. Running windows 7 home. Proxpn software has been reinstalled multiple times with the latest version, but is still unuseable. Ping times to proxpn.com are between 36-58ms when not connected. I previously sent a tracert log as requested, but recieved no response. As I had originally stated, I am not expecting great speeds, just the speed as advertised, but I am getting < 1 k/sec.
---------------------------- IP Address: **.**.**.** Kent Ball || Staff 2011-09-22 23:53 "Hello, Whether you have 1 ticket or many. Your questions have been answered fully and repeatedly related to your Free account. Support staff are here for helping people with technical issues and not here for people to abuse. Free accounts are a privilege and not a right. Moreover, Free accounts are taking all responsibilities of connecting to the internet and proxpn vpn upon themselves."

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