Consumer reviews and reports on scam companies, bad products and services
Resort Com International , Resort Community, Inc., ResortCom International and Playa Grande , Playa Grande Resort SA de CV , Solmar Vacations Mainte
18th of May, 2010 by User779035
I made a timeshare purchase May 2009 at the Playa Grande Resort in Cabo San Lucas. First issue they told me that my membership with RCI was a Platnium Lifetime membership - then when I actually called RCI there is no such thing. Secondly they said that if I use my timeshare in another resort I will be given an additional week through RCI, again false. The biggest problem that I have is with my maintenance fee. When purchasing the timeshare in May 2009 - my contract states in numerous locations to pay $650.00 per week per year. I was billed in January for $684.95 and when I called ResortCom, Playa Grande out of Los Angeles - they could not give me a reason for the raise in the fee - but rather referred me back to my contract. Since I did not get a completely executed contract from anyone - I had to locate my original contract reflecting only my signature. I checked it and it clearly states $650.00. I know this is not a large amount of money but if they do this to every owner - it will be a substantial amount for them. Anyway they could not give me a reason for the $34.95 overage. They would not divulge where this came from. When I ask to speak with a manager I was refused on numerous occassions. The last time I spoke to them - they told me there was nothing they could do and now my interest is over $300.00 so I just need to pay it and be done with it or the interest would keep increasing as long as it was not paid. I did advise them that I would pay as soon as I understood what this additional money was for. I explained to the customer service rep. (the only person I was allowed to speak with) that the resort would not have structured my contract with specific language and they would have also known that there was a 2009 increase in maintenance for the resort and at the time would have placed $684.95 instead of $650.00. The first bill they sent me was apparently in November 2009 advising payment due in January 31, 2010. Thereafter, and trying to frantically find my original contract - I did receive another bill dated February 11, 2011 assessing me a $68.00 interest fee. The maintenance fee was not 30 days delinquent by February 11th as it was not due until January 31, 2010 . . . because I questioned the increased fee - they added the $68.00 in interest prematurely as it should not have had to be 30 days delinquent and not 11. This company is trying to rip the owners of the timeshare off. I do not believe this is a maintenance fee increase because if it was that simple they would have just told me that. They are very rude, do not do what they say they are going to do. I was going to pay the $752.95, until they refused to give me something in writing stating the account was paid in full. They would not even send or fax me copies of the the November or December invoices. They basically refused to deal with me at all. They don't care about the owners now that we have paid all the money and can't get out of our contracts. I am a business owner and would never conduct myself in this manner with my clients. No wonder so many companies go out of business. A word to the wise do not purchase a timeshare out of the United States and make sure that you know who you are dealing with. Don't drink your champagne until you have signed all the documents and carefully read for things like interest rates, etc. My interest rate comes out to 120% per year - that is absurd. I had no idea that even though I haven't used my timeshare this year yet for the first time, that they would already be charging me more money than specifically stated on my contract. Feel free to contact me and I hope everyone can glean something from my unfortunate experience.

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