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Ritz Camera
Ritz Camera Unfair Return Policy Danbury, Connecticut
24th of Jan, 2011 by
I spent thusands of dollars at Ritz Photo andhad good experiences over the years. Instead of buying less expensive products available on the Internet, I kept returning to Ritz because I expected good service. One salesman was especially familiar with the products that I had bought for my fiancee. I sought his advice at Christmas, and reminded him we already had a basic telephoto and a basic wide angle lens. He recommended a certain wide angle lens with a broader field, costing more than $500. When she opened it on Christmas Day, she realized it was the same as the lens she already had. I tried to return it at Ritz, but they saidI made the mistake of registering the warranty card. I cannot believe that Ritz, in conjunction with the manufacturer, would not process this return. The salesman called customer service, and so did I, all to no avail. I offered to share in their loss, but they refused to concede a penny. I learned apainful lesson and urge others to proceed with caution.

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