Consumer reviews and reports on scam companies, bad products and services
RockAuto sent me wrong part, made me pay for all shipping, even the return.. madison, Wisconsin
1st of Jan, 2012 by User626028
Seems I have the same problem everyone else does with these people. I order certain parts, they sent me something different, refunded the part amount, refused to refund shipping. Plus I had to pay to ship it back to get my refund. When I called customer service they told me I had ordered the wrong parts and it was my fault. I am very anal about ordering things on line and am POSITIVE I did NOT order what they sent me. Not to mention one of my best friends is a mechanic and sat right next to me while I ordered everything. I'm guessing this is all just a ploy to make an extra buck. I am completely disgusted at their tactics and have no idea why they are even still in business! Next stop, REPORT THEM TO THE BBB!!

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