Ryan Diess Digital Marketer ripped me off for $97; mislead me when I ordered the product Internet

25th of Oct, 2011 by User185024

Ordered the Digital Sales Letter product. When I went to check out they offered a free month to their subscription service at no additional cost. Lots of hype on 'why not spend the same $97 and get this free access for 30 days, you can cancel if not like it." So I figured why not, I had nothing to lose and if I liked it I'd stay in the membership program and if not I'd cancel. At the end of the 30 days I determined the membership program might be good but I simply did not have time to use it effectively and I requested they cancel. I was told because I signed up for the membership program I didn't really purchase the Digital Sales Letter product so tough luck That wasn't my understanding at all when I purchased the product, which I shared with their customer support person. Her email to me "thanks for the inforamtion, have a nice day!" Now I no longer have access to the site and thus to the product I thought I ordered. I don't care so much about the $97. It is just very misleading and easy for any consumer to assume they have purchased the product. Won't ever purchase from him again even though I actually liked what I was able to see from the product itself.

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Comments

4585 days ago by Victoriamarshall

Hi, my name is Victoria and I work with Ryan Deiss...

I'm really sorry to hear about your experience with our company. Clearly someone on our customer care team didn't understand the offer, because you're right...you should have continued to receive access to "Video Salesletter Formula".

All I can say is, I'm sorry, and we clearly dropped the ball.

I'd love to have a chance to fix it but unfortunately I don't know who you are or how to contact you directly.

But, if you contact my office at: 512-600-4363

...or online at: http://drivingtraffic.zendesk.com

...and ask for me, Victoria, (while referencing this site), they'll make sure you get taken care of.

Again, I'm very sorry about this. Hopefully you'll see this and we'll have a chance to make it right. Either way, I'll talk to the folks in customer care and make sure this doesn't happen to anyone else.

All the best,
Victoria Marshall
Project Manager, Infomastery LLC