Consumer reviews and reports on scam companies, bad products and services
SEARS CARPET CLEANING
scam
29th of Sep, 2011 by trudy673999
I wasn't home when they did the carpet cleaning. My roommate was. My carpets were worst than before they came. It took him 10 min to do the entire house. So basically he just wet my carpets. When they sent someone out to re-do the carpet; it was the same guy. So of course he was a real jerk because he had to come back. He started an argument with me in my own home, yelled at me and then tried to charge me cash on the side to fix his shabby work. Little did he know I was on the phone with his office when he was proposing that. Needless to say the guy was kicked out of my house. Sears agreed to refund me my money. But I haven't seen not one penny. It has been six weeks now. Everytime I try to call the office no one will help me. No one returns my call. I have to go to small claims court to get my money back. WHAT A NIGHTMARE. STAY AWAY FROM THIS COMPANY, FAR FAR AWAY!!!
Comments
3626 days ago by ChrisRavanello
Trudy67399 or is it SAM H????? Ever since Google Started to rank its advertising by reviews we have seen many people try to take advantage of this by making up negative reviews and posting them all over the internet.

To be fair to all consumers I believe these forms are a great way to allow people to share their experiences so that we all learn from our mistakes. However, I feel this type of practice is counter productive .

SEARS has always and will always stand behind all of its goods and services. If you feel you were mistreated rest assured if you provide me with you invoice number and contact information I will resolve any outstanding issues.

For everyone else I have attached the same post that was posted on the Sears site from Sam H, as you can all see it is Spam, not a scam.

Best Regards
Chris Ravnello
General Manager
Sears Carpet & Upholstery Cleaning Vancouver BC
604-420-2900

Sam H. ? - 1 Oct 2011
Rip Off: I wasn't home when they did the carpet cleaning. My roommate was. My carpets were worst than before they came. It took him 10 min to do the entire house. So basically he just wet my carpets. When they sent someone out to re-do the carpet; it was the same guy. So of course he was a real jerk because he had to come back. He started an argument with me in my own home, yelled at me and then tried to charge me cash on the side to fix his shabby work. Little did he know I was on the phone with his office when he was proposing that. Needless to say the guy was kicked out of my house. Sears agreed after hours wasted on the phone to refund me my money. But I haven't seen one penny yet. It has been eight weeks now. Everytime I try to call the office no one will help me. No one returns my call. I will have to go to small claims court to get my money back. WHAT A NIGHTMARE. STAY AWAY FROM THIS COMPANY, FAR FAR AWAY!!!
2 out of 4 people found this review helpful. Was this review helpful? Yes - No - Flag as inappropriate
Response from the owner
Sam H. ? - 1 Oct 2011 I am sorry to hear about your experience, Please provide me with your contact number and your Invoice number and I assure you your issue will be delt with. I am a strong believer in this web site review system and as everyone is away I will always go out of my way to respond to each and every complaint to insure all of our customers are treated fairly. Best Regards Chris Ravanello General Manager SEARS Carpet & Upholstery Care Vancouver BC
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Sears Carpet & Upholstery Cleaners - Tuesday, October 04, 2011
Your response has been published
3364 days ago by Bobmarley
Not sure what has happen to Sears Carpet Cleaning but the quality has fallen substantially. Awful cleaning job, rude employees (offered to do cash job on the side) I left my house cause I was scared of the cleaner he was very pushy and told me my carpets were a mess. The carpets took 3 days to dry, I had to call another company to dry my carpet with industrial fans, so loud with a 3 month old. I called head office they didn't say much in regards to the incident, just offered a "service call" with the same guy, I declined and told them I wont use them again. Oh just to add a huge oil stain on my new driveway from his van what a mess. Watch out fellow customers.

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