Service King - Lewisville Garrett Robinson Damaged my car but did not fix it - They did not let me have a copy of the photograph that proved they did

13th of Nov, 2011 by User404148

I took my car to "Service King" for a rear ended accident repair. It was simply a pumper damage. They fixed the rear of the car but . . . . When I paid my insurance co-pay and when I got behind the wheel, I noticed that they had broken my windscreen. It looked like they had dropped some kind of repair shop tool on it. I informed the lady who was serving me; she pulled up a bunch of photographs on her computer screen to show me the status of the car prior to the repair. Low and behold, the pictures showed that the windscreen was free from any damage. She told me that when their manager (Garrett Robinson) comes in he would provide the direction for fixing the problem. I followed up with the service assistant; she set up a visitation with the manager. I met with Mr. Robinson to see how they were going to take care of the damage that happened at their store. He denied that the damage was done at their repair shop. I asked for a copy of the photograph that showed my windscreen was clear from the damage prior to their custody of the car. He refused and he became quite nasty about the whole thing. Well, "Service King" had already pocketed the money and I had already signed the release; there was nothing I could do now. I found out that they were not even a member of BBB. "Service King", unlike their claims posted on their office walls, are not about customer service at all. After that I did a little bit of research about "Service King" and I found out that I was not the only one who had fallen victim to their unfair business attitude. Since their headquarters did not respond to my complaint, all I could do was to stop patronage with "Service King" at any of their branches and to get the word around so that my fellow patrons do not face such unfair business practices.

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