Consumer reviews and reports on scam companies, bad products and services Worst customer service ever. Poor policies Woburn, Massachusetts
9th of Dec, 2011 by User245427
On august 4th 2011 a bought a pair of New Balance walking shoes from In October one of the shoes started coming apart at the toe. October 19th I contacted shoebuy and they very politely told me to sent the shoes back via traceable source and they would look at them. Finely on November 8th I get an email saying that quote: unfortunately the condition was not related to a manufacturer defect. The shoes met the manufacturer's standards. The wear/tear/dirty soles of these shoes were not a manufacturer's defect. We would not be able to accept them back and they were returned to you as is. I got on the phone with a customer service rep who informed me shoebuy has a 60 day return policy and there was nothing he could do. I ask him why in the world if they have such a dumb policy would you have me go to the time and expense of shipping the shoes back in the first place? He gave me to a supervisor who very politely said he would have my claim reviewed but that I was pretty much out of luck. I have worn New Balance shoes for many many years so knowing good and well this was a manufactures defect I contacted New Balance who said they don’t sell shoes direct would be happy to look at the shoes for me. Short and sweet they sent me a new pair thanked me for my business and apologized for the trouble. Bottom Line New Balance is a great company with a great products just don’t buy them from

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

1278 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
1503 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
1507 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
1508 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in