Consumer reviews and reports on scam companies, bad products and services
Shopgoodwill.com Goodwill of Orange County Send Damaged Goods then ignore Emails Santa Ana, California
22nd of Sep, 2011 by User386365
I won an auction for a wood carving. When I received it, it had not been properly packaged and was broken. It could be repaired but would still be noticeable. I didn't bid on a broken item so I did not receive what I paid for. I immediately emailed shopgoodwill.com and the seller and even sent the seller pictures of the broken item. I heard nothing back. I emailed again and told them I would like a full refund including the cost of shipping the item back since none of this was my fault. It has now been 7 days since I received the carving and first emailed them. I have still heard nothing. According to their website, they respond in 24 hours. I have only won two auctions from shopgoodwill.com and both times there were problems. I will no longer bid on items there. I want my money back.
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