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Singapore Airlines
Singapore Airlines Income loss due to flight cancellation by Singapore airlines los angeles, California
27th of Jan, 2011 by
merhaven January 24, 2010


Singapore Airlines


Sender: Dr. Dr.med Thian L


Bremerhaven


Re: Previous unanswered request


To Whom it may
concern;


With regard of my previous request sent by certified mail , which unfortunately remains
answered. I did not expect that such a world famous carrier like you can act
like this.


Let me summarized my previous letter:


I flew on October from Cologne with Lufthansa and
subsequently with SQ 985 to Singapore and Jakarta. for the funeral of my
mother. Initially I should have flew back on November from Jakarta vias
Singapore back to Frankfurt. Unfortunately, SQ had cancelled the flight on that
day, while other carrier such as Garuda flew accordingly on that day for the
flight to Europe. Obviously the Jakarta airport authority did not close the
airport for international flights. I had to flight the next day on November 7th.
The subsequent train trip from Frankfurt to Bremerhaven was not changed
accordingly, which resulted a lot of hassle. I did get reimbursement for the
train ticket later on with some
difficulties. As I mentioned on my previous letter I had lost my income on the
November 7th of 8 x 90 equal 729 Euro due to my absence. I was and
am still a honorary physician in Klinikum Bremerhaven up to-day.. I am sure that you are responsible for
my income loss due to your decision not to fly on November 7th. I
again request the reimbursement . of my income loss and a prompt and
professional reply.


Secondly the traveled miles have not been credited to the
star alliance United airlines mileage plu. Similar experience I had in
September 2008 that no mile was credited.


I have cc this letter to Verbruaucherschutz( consumer
protection in Germany) and the consumer report in California because my
domicile is in los angeles, California.


Enclosed I attach the E-ticket.


Sincerely


Electronic Ticket Close Window


PASSENGERS WHO ARE TRAVELING TO AND FROM THE USA, MANILA, FUKUOKA


AND COLOMBO ON ELECTRONIC TICKETING ARE REQUIRED TO PRINT OUT AND


BRING ALONG THEIR RECEIPT/ITINERARY.


THIS IS TO FACILITATE PASSENGER IDENTIFICATION AT AIRPORT SECURITY


& IMMIGRATION CHECKPOINTS.


ELECTRONIC TICKET RECEIPT


ISSUE DATE AND PLACE: 30 OCT 10 LOK TIO THIAN


23255326


KOLN DE


ASIA TRAVEL FLU


DEAR LOK TIO


THANK YOU FOR USING THE SINGAPORE AIRLINES ELECTRONIC TICKET


SERVICE. THIS IS YOUR TRAVEL ITINERARY AND RECEIPT.


TICKET NUMBER: 618 9754651360-361 BOOKING REFERENCE: KTKQLQ


NAME: TIO/THIAN LOK MR


TICKET : 618 9754651360


FROM TO FLIGHT DATE DEP ARR ST BGA


COLOGNE MUNICH LH1985 S 31OCT OK 20K


MUNICH T2 SINGAPORE SQ0327 V 31OCT 1250 0755*1 OK 20K


SINGAPORE T2 JAKARTA CGK SQ0958 V 01NOV 1235 1320 OK 20K


JAKARTA CGK SINGAPORE SQ0963 N 06NOV 1905 2140 OK 20K


NOT VALID BEFORE 1/31OCT 2/ 3/ 4/06NOV


NOT VALID AFTER 1/09DEC 2/15DEC 3/15DEC 4/15DEC


TICKET : 618 9754651361


FROM TO FLIGHT DATE DEP ARR ST BGA


SINGAPORE T3 FRANKFURT T1 SQ0026 N 06NOV 2355 0610*1 OK 20K


FRANKFURT RAILWAY GER 9B3006 Y 07NOV OK 20K


SVC OPTD BY 2A /DEUTSCHE BAHN AG RAILWAY SERVICE


AIRCRAFT TYPE TRAIN


NOT VALID BEFORE 1/ 2/ 3/ 4/


NOT VALID AFTER 1/15DEC 2/15DEC 3/ 4/


TAX: DE 4.09 TAX: RA 15.69 TAX: RD 1.25


FARE: : EUR BT


AMOUNT RECEIVED: EUR BT


FORM OF PYMNT:


CASH


ENDORSEMENTS:


NONEND NONREF REB FEE EUR100


NO MIL ACC


WE APPRECIATE YOUR PATRONAGE AND LOOK FORWARD TO SERVING YOU


AGAIN IN THE NEAR FUTURE.


SINCERELY,


SINGAPORE AIRLINES RESERVATIONS TICKETING SERVICES.


IMPORTANT NOTICES


PLEASE BRING THIS RECEIPT ON YOUR TRAVEL IN CASE ANY THIRD


PARTY REQUIRES A PROOF OF PURCHASE. PLEASE ALSO HAVE ALL VALID


TRAVEL DOCUMENTS E.G. VISA AND PASSPORT WITH YOU. IF PAYMENT


IS MADE VIA DEBIT CARD OR CREDIT CARD,


PLEASE PRESENT CREDIT AND/OR DEBIT CARD (S) USED FOR THIS


TRAVEL FOR VERIFICATION PRIOR TO YOUR DEPARTURE. FROM 9TH


JAN 08, SIA FLIGHTS DEPARTING FROM SINGAPORE WILL DEPART FROM


EITHER TERMINAL 2 (T2) OR TERMINAL 3 (T3), AS INDICATED IN YOUR


E-TICKET RECEIPT. FOR FLIGHTS INTO SINGAPORE, THE ARRIVAL


TERMINAL WILL BE CONFIRMED ABOUT 2 HOURS BEFORE THE ACTUAL TIME


OF ARRIVAL. THE ARRIVAL TERMINAL INFORMATION IS AVAILABLE VIA


WWW.SINGAPOREAIR.COM AND THE FLIGHT ENQUIRY HOTLINE AT


1800-542-4422 (WITHIN SINGAPORE). FOR ENQUIRY AND


CHANGE IN TRAVEL PLAN, CONTACT THE NEAREST SIA OFFICE. DETAILS


ARE AVAILABLE AT WWW.SINGAPOREAIR.COM. YOUR AIRLINE TICKET


IS ELECTRONICALLY STORED IN OUR SYSTEM AND IS SUBJECT TO


OUR CONDITIONS OF CONTRACT AND GENERAL CONDITIONS OF CARRIAGE


WHICH CAN BE FOUND ON WWW.SINGAPOREAIR.COM. WE HAVE A PRIVACY


POLICY FOR PASSENGER/CUSTOMER DATA. HOWEVER, PLEASE NOTE


GOVERNMENT REGULATIONS MAY REQUIRE THAT WE PROVIDE INFORMATION


ON OR PERMIT ACCESS TO PASSENGERS OR CUSTOMERS DATA.


ECONOMY CLASS CABIN BAGGAGE IS LIMITED TO 1 PIECE PER


PASSENGER, FIRST AND BUSINESS CLASS PASSENGERS MAY BE ALLOWED


2 PIECES PER PASSENGER. FOR SAFETY REASONS, CABIN BAGGAGE MUST


NOT EXCEED 115 CM (45 INCHES) IN TOTAL LINEAR DIMENSIONS AND


WEIGH NOT MORE THAN 7 KG (15 LB) EACH. MORE INFORMATION ON


CABIN BAGGAGE CAN BE OBTAINED VIA WWW.SINGAPOREAIR.COM.


AIR PASSAGE REGULATION - TRANSPORTATION AND OTHER SERVICES TO


BE PERFORMED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF


CONTRACT AND OTHER IMPORTANT NOTICES, WHICH ARE DELIVERED WITH


THIS ITINERARY/RECEIPT AND FORM PART OF THE CONTRACT OF


CARRIAGE. PLEASE ENSURE THAT YOU HAVE RECEIVED THESE NOTICES,


AND IF NOT, CONTACT THE NEAREST OFFICE OF THE ISSUING AIRLINE


OR TRAVEL AGENT TO OBTAIN A COPY PRIOR TO THE COMMENCEMENT OF


YOUR TRIP. IF YOUR JOURNEY INVOLVES AN ULTIMATE DESTINATION OR


STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE,


INTERNATIONAL TREATIES KNOWN AS THE WARSAW CONVENTION AND


Print


MONTREAL CONVENTION MAY BE APPLICABLE. THESE CONVENTIONS GOVERN


AND IN SOME CASES LIMIT THE LIABILITY OF CARRIERS FOR DEATH OF


OR PERSONAL INJURY TO PASSENGERS, AND IN RESPECT TO LOSS OF OR


DAMAGE TO BAGGAGE. SEE ALSO NOTICES HEADED: ADVICE TO


INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY AND NOTICE


OF BAGGAGE LIABILITY LIMITATIONS.


NOTICE - OVERBOOKING OF FLIGHTS (FOR TICKETS SOLD IN USA)


AIRLINE FLIGHTS MAY BE OVERBOOKED, AND THERE IS A SLIGHT CHANCE


THAT A SEAT WILL NOT BE AVAILABLE ON A FLIGHT FOR WHICH A


PERSON HAS A CONFIRMED RESERVATION. IF THE FLIGHT IS


OVERBOOKED, NO ONE WILL BE DENIED A SEAT UNTIL AIRLINE


PERSONNEL FIRST ASK FOR VOLUNTEERS WILLING TO GIVE UP THEIR


RESERVATION IN EXCHANGE FOR COMPENSATION OF THE AIRLINES


CHOOSING. IF THERE ARE NOT ENOUGH VOLUNTEERS, THE AIRLINE WILL


DENY BOARDING TO OTHER PERSONS IN ACCORDANCE WITH ITS


PARTICULAR BOARDING PRIORITY. WITH FEW EXCEPTIONS, INCLUDING


FAILURE TO COMPLY WITH THE CARRIERS CHECK-IN DEADLINE (WHICH


ARE AVAILABLE UPON REQUEST FROM THE AIR CARRIER), PERSONS


DENIED BOARDING INVOLUNTARILY ARE ENTITLED TO COMPENSATION. THE


COMPLETE RULES FOR THE PAYMENT OF COMPENSATION AND EACH


AIRLINES BOARDING PRIORITIES ARE AVAILABLE AT ALL AIRPORT


TICKET COUNTERS AND BOARDING LOCATIONS. SOME AIRLINES DO NOT


APPLY THESE CONSUMER PROTECTIONS TO TRAVEL FROM SOME FOREIGN


COUNTRIES, ALTHOUGH OTHER CONSUMER PROTECTIONS MAY BE


AVAILABLE. CHECK WITH YOUR AIRLINE OR YOUR TICKET AGENT.


END OF RECEIPT


YOU MAY ONLY DOWNLOAD OR PRINT A COPY OF THIS ELECTRONIC TICKET


RECEIPT ON YOUR PERSONAL COMPUTER TO FACILITATE YOUR TRAVEL WITH


SIA. OTHERWISE, YOU MAY NOT REPRODUCE, REPUBLISH, UPLOAD, POST,


TRANSMIT, MODIFY OR DISTRIBUTE IN ANY WAY ANY GRAPHICS, IMAGES OR


MATERIAL FROM THE ELECTRONIC TICKET RECEIPT WITHOUT THE PRIOR


WRITTEN CONSENT OF SIA. FOR THE AVOIDANCE OF DOUBT, ALL GRAPHICS,


IMAGES AND MATERIAL ON THE ELECTRONIC TICKET RECEIPT ARE PROTECTED


BY COPYRIGHT AND MAY NOT BE REPRODUCED OR APPROPRIATED IN ANY MANNER


WITHOUT THE PRIOR WRITTEN CONSENT OF SIA. BY PERMITTING YOU TO


DOWNLOAD OR PRINT A COPY OF THIS ELECTRONIC TICKET RECEIPT, SIA DOES


NOT TRANSFER TITLE TO THE GRAPHICS, IMAGES AND/OR MATERIAL OF THE


ELECTRONIC TICKET RECEIPT TO YOU. SIA RETAINS FULL AND COMPLETE


TITLE TO SUCH GRAPHICS, IMAGES AND MATERIAL, AND ALL INTELLECTUAL


PROPERTY RIGHTS THEREIN. AS SUCH, MODIFICATIONS OF ANY OF THE


GRAPHICS, IMAGES AND MATERIAL OR USE OF SUCH GRAPHICS, IMAGES AND


MATERIAL FOR ANY OTHER PURPOSE WILL BE A VIOLATION OF SIA'S


COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS.


THIS IS A COMPUTER-GENERATED LETTER AND THEREFORE REQUIRES NO SIGNATURE.


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