SIRIUS satellite Radio

Sirius Satellite Radio Overcharged on credit card and on eternal hold when trying to get customer service representative New York, New York

6th of Dec, 2010 by User750850

Sirius has terrible customer service. I was charged on my credit card and amount that wasn't at all what I agreed to over the phone with the sales rep. I was charged two separate charges for $48 each and I hadn't even installed or activated the receiver yet. I was all within 30 days money back guarantee, so I needed to call within the 30 days. When I called to attempt to return it and to cancel the service (which technically wasn't even connected as I didn't have a device installed), I was on hold one evening for 20 minutes for 3 separate times. I was transferred 2 or 3 times each time and still could not cancel the service. I had to call my credit card company to file a complaint and to try to get the charge reversed.

I however couldn't return it without a Return Merchandise #, but was unable to since I was not able to speak to the correct person even after being on hold and being transferred several times and in the end being told that that was a different department and then finally after being on hold for an additional time, couldn't take the wait.

I called again on another evening 2 weeks later and was finally able to get an RMA number, but was transferred 3 times again and still not 100% sure the service is cancelled.

I'm hoping this will be the end of it, but from reading the other complaints, I have my doubts.

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Comments

4678 days ago by Mad At Sirius

I am a first time subscriber to Siruis. I, too, was overcharged by Sirius. I was offered a year plan for $77 plus tax (total of $91.28) and charged $182.59 (DOUBLE). I brought this to their attention and was told they would credit my debit card half of what they charged. I was also told me this could take up to 3-5 business days. Well, today is day 5 and still no money. Another call to Sirius is forthcoming. I am lucky my bank account had enough to cover the extra amount but shame on Sirius for using my money for a week before returning it. I’ve had credits that have gone through the next day…don’t tell me it takes 5 business days. I won’t be re-uping for another subscription once this one runs out!