Consumer reviews and reports on scam companies, bad products and services
Sitestar Billing Practices in Violation of FTC Statutes and Good Faith and Fair Dealing Lynchburg, Virginia
25th of Dec, 2011 by User996905
Sitestar has acquired businesses and has many complaints regarding billing practices from consumers after the acquisitions. If you believe that these practices are in violation of 15 U.S.C 1692 due to unfair credit practices and would like to participate in a class action suit against Sitestar, please comment. I personally have standing under this statue due to Sitestar's attempt to bill me where no agreement exists after an acquisition of Jellico, an internet provider, and am interested in determining if other viable complaints exist.
Comments
3600 days ago by Music62
My situation is similar: my provider (theriver.com) was acquired by Sitestar in 2008; Sitestar failed to notify me that it acquired theriver.com, failed to notify me of changes to Terms of Service of my agreement with theriver.com, failed to notify me of an increase to my rate, etc. Sitestar sent me a bill that amounted to a 67% increase over theriver.com, but I had no idea what the bill was for when it arrived. After repeated attempts to contact Sitestar at the two phone numbers listed on the postcard billing (one number was 'out of service' and the other was NEVER answered), I switched my service to another provider. Sitestar continued to bill me for another 12 months, then sent a letter demanding payment for two years' of service. I immediately replied with a letter providing "a valid reason for a credit to be issued" as requested in its Demand for Payment. Sitestar never replied, nor did it send another bill. Over three years passed with no communication, and then I received a phone call from a collection agency demanding payment in full of the original two year billing. I filed a complaint with the state AG's ofc and Sitestar's response was nothing but misrepresentations of the facts. My response is pending.

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