Consumer reviews and reports on scam companies, bad products and services
Sleep King Karen Over charged for an item and ridiculed and called names by salesperson. Gulfport, Mississippi
21st of Nov, 2011 by User867820
I drove by the sleep king and noticed that they had a bean bag that was of my liking. I decided to purchase the bean bag. The bean bag was located on the outside of the establishment and priced at $49.99. I parked and walked into the mattress store and as soon as I entered a lady asked if she could help me with something. I replied to her I would like to purchase the bean bag outside. She said she didn't hear me, so I repeated myself and she said ill write you out a receipt for her register was broke down. I paid with my debit card and she gave me a hand written receipt. I loaded the bean bag in my car and drove home. Upon arrival I noticed the receipt said the bean bag was $55.00 instead of $49.99. I knew the store was almost closed so I decided to wait until the next day to ask why I was over charged for the item. The next day I called sleep king back, and asked for the sales women who was listed on my receipt. She acknowledged she was the women, and I asked her why I was over charged for the bean bag I purchased the day before. She said the price was wrong on the item because she never got a chance to change the price from the internet listing price. I told her I was under the impression that the bean bag costed $49.99 not $55.00 of which she charged me. I told her I thought this was wrong of her to do because the price differed on the item from what she charged me. I told he I just wanted to be charged the displayed asking price on the object. but she didn't agree. She spoke over me and never fully explained why there was a price difference. I pleaded with her to refund to me the amount I was originally suppose to pay for the item. After yelling and arguing with me, said she would refund me money, but not before she said "Ohh for heaven sakes. I them asked to speak with her manager, of which she said she was. I asked if I could speak with a corporate manager, she said there wasnt. Then I said I would just like my refund of being over charged. She said she would have to call her boss to see if it could be credited to my account. I gave her my phone number to see what would be done about my refund. On the 3rd day the same sales lady called me back and said I could pick up my refund because she couldn't credit it back to my account. I complied to pick up the refund. Upon arrival she yelled at me saying I was wrong and that she just forgot to change the prices. She said you understand, I said yes and she said no you don't. I said can I just have the refund, that you said I could pick up.She ridiculed, called me names and continued to yell at me. Then finally she gave me the refund and gave me a receipt to sign. She said just sign it, I said I would like to read what I was signing, so she again started to call me more names. I told her she was very unprofessional of acting like a manager, and told her I had been a good customer, but would not buy any of their products again. She said fine.I then took the money and receipt and drove away.

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