Consumer reviews and reports on scam companies, bad products and services
Smart Box Storage
Smart Box Storage Did not honor their quote at time of order placement. Denver, Colorado
22nd of Aug, 2011 by User391480
I contacted Smart Box Storage on May 20,2011 to get a quote on storage containers. I was quoted $59.00 a month, one month free rental, free delivery, and a pick up fee of $67.00. I booked for delivery the next day. When the driver got to my home I found the unit to be very small 5x10 (I think) and asked the driver how much would it cost for 1 extra unit. I was told "there is no extra cost it will be the same as I was quoted $59.00 a month, one month free rental, free delivery, and pick up fee of $ 67.00." I asked the driver why so cheap and was told it was a promotion at that time, so I asked him to leave 2 box units instead of the one. He did I loaded them and called for pick up. The driver Danial Garcia came to get the units, when it was time to pay him I asked for a receipt. I was told by Mr. Garcia that "the drivers don't carry receipt books," so I asked him if I could write out a receipt and he sign it was told yes, and he did. Around the first part of July I began calling Smart Box Storage to see what my bill was and got no response. I continued to call and leave messages. Around the end of July I received a email from Linda an employee at Smart Box telling me to read the statement that she had sent in a attachment. I tried to open the attachment and could not. I was rushed to the hospital that night which was on a Friday and was in their all night. I called back the next day but they were closed, so I left a another message telling Linda I could not open the attachment. On Monday Linda called me and told me she would send it again. She did and I was able to open it, but when I looked at it it had a total of $411.20 that I owed. I called back several time left messages, sent emails with no response. I called early August and spoke with Jen who stated "she was the manager and knew nothing of my transactions with this company, and that I would have to talk with Linda." I tried to tell her what the problem was and she kept stating " I would have to talk to Linda." I finally asked who owned the company and could I speak with him/her,. At that point Jen raised her voice and said"he does not handle these issues and would not give me a name or number. I called 1-87smartbox and asked how I could get in touch with their company in Denver. I was told that the rep (Ms. Erma) would send a message to them to contact me. It is now August and I cannot reach anyone in that office. I finally did some research and found out that a Mr. Thomas Wilcox is the owner and has signed up with Tom Martino on Fox 31 as a good member in standing. I don't understand this! If in fact I did not get a free month (which I was quoted) why would they chose not to contact me if I was late on my payment by phone, email, or regular mail. They are a scam and are trying to make me pay more than its worth.

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