Consumer reviews and reports on scam companies, bad products and services
Soma Intimates
Soma Intimates missing panties--order not filled as advertised multiple cities, Internet
11th of Jul, 2011 by User304164
After receiving an email offer of a sale of ladies underwear, buy 3 get 2 free, I placed a large oder for 4 different styles. In placing the order, I expected to list 3 in the quantity section & have the 2 free pairs added to the order. I was not convinced the website had been programmed to accept orders the way the sale worked, but having many good experiences in Soma stores, I proceeded with the order. The box arrived yesterday & to my dismay, the 2 extra pairs of panties of each kind were not included. The invoice had some inexplicable discounting, but not totaling the value of the missing underwear. Trying to talk to customer service was like talking to an East German government employee before the wall came down. I have spent a good deal of money at Soma & it's parent clothing store Chico's and believed they could look up that figure & determine I was a valuable customer....wrong! In a time of recession & much lower consumer spending, how hard is it to embrace the true concept of customer service? After 3 phone calls in which I was put on hold endlessly, I still have no resolution. All I want is the 2 free pairs of panties of the styles I ordered, which by their pricing would total $173. I would never have placed this order except for the advertised sale of buy 3 get 2 free. How hard can customer service be in this situation with a good customer?

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