Consumer reviews and reports on scam companies, bad products and services
Split Second Courier
Split Second Courier Cheats drivers out of commissions, pays less than cost of gasoline Toronot, Ontario
28th of Apr, 2011 by User923531
This company finds unemployed people, and convinces them to use their own car and gasoline to make deliveries.
They promise 55% commission. At first, they pay a reasonable amount.
But then, they start loading the drivers up with work, and pay them only 2 weeks after the work is performed. Then, they say "this delivery was free to the customer" if the driver asks about deliveries they were not paid for. They will send someone to another city, taking 2 or 3 hours of their time, and pay them only $15, which doesn't even cover gasoline. They will work drivers 60 to 80 hours a week, and then only pay them $400, which barely covers gasoline. The drivers lose money,
and then leave very angry. The company makes all sorts of excuses, trying to blame the driver. Angry drivers have also been known to lose packages.
Do not have anything to do with this company as either a worker or a customer. What the company will do, is pay $200 or $300 for a full week of work (50+ hours), for a few weeks in a row. Then, when the driver is just about ready to leave, they will pay the promised amount for the subsequent week $700 or $800. That makes the driver excited to stay. But, then there will be a few more $200 and $300 weeks, followed by a $500 week. It costs $200 to $300 a week in gasoline, so that means many weeks of unpaid work. On average, after paying expenses, it work out to about $5.00 per hour (minimum wage is now over $10.00), so half of minimum wage. It seems that they arbitrarily make up numbers to put on paycheques, trying to keep the drivers working as long as possible, for the least possible pay.
3838 days ago by Split Second Courier
Scaminformer – Joe – Toronto Ontario Canada
Posted - Thursday, April 28th, 2011

Dear Joe,

Open debate and the ability to express oneself is a cornerstone of our Canadian democracy, and one which we at Split Second Courier cherish greatly, even champion in others. It was with regret that we discovered you were unable to address any grievances with us, or were unwilling to hear our assessment of your situation.

The fact that you have chosen to anonymously address your concerns in a public forum has prompted this ‘public’ response. It would have been unfair of us to just mail this to your home address. We have responded as you have presented your statements;

•Yes, we hire individuals who need a job and are qualified. We are in the rush courier business.
•We start all drivers at fixed commission rate, after 30 days, we assess their skills, improvement gets rewarded with higher pay and lower operating costs.
•The work day is a full day – 8 am drivers call from home - they work until the end of the work day, sometimes into the early evening on busy days.
•As compensation is commissioned, you must complete a period of work – usually a couple of weeks - which can be billed to clients – before your first commissions are paid – this is standard in our industry. We offer assistance in that period, and a number of bonus programs.
•At the top level of business courier service, clients don’t pay for poor performance. We spend a lion share of our resources on technology and professional managers. If you had orders which were un-chargeable – there is no commission for you and no profit for us. Why were you late delivering?
•Late deliveries – which we cannot charge - are usually priced at zero – when you got paid $15.00 it was to pay you back for the fuel you spent – when you were entitled to zero and even though we made nothing. Why this is a problem for you is a mystery?
•Our drivers work 9 to 10 hours per day – Monday to Friday – Their pay is commissioned so the $400 you mention is variable based on the driver performance. We hire three levels of drivers - $400 per week is an indication of a driver from our most unskilled level of courier and someone who usually does not work out as a courier.
•“Angry drivers have also been known to loose packages.” I checked and we are pretty sure you delivered what we asked you to – albeit late.
•It is true that drivers usually make much more in their second commission cheque. Most professionals catch on within a couple of weeks.
•Our drivers average 200 kms per day. Whatever it takes the driver to accomplish this is their fuel cost, offset by a fuel sur-charge applied to the price of all services. The cost varies based on vehicle and fuel choices as well as vehicle fitness and driving style.
•We are a Corporation operating in Ontario Canada and are subject to the laws and regulation governing all businesses in this jurisdiction. To suggest payroll is arbitrary is absurd.

In conclusion, we do wish you had approached us directly, as we could have attempted to explain why you underperformed, perhaps we could have assisted in your improvement. We have been in this business, serving Southern Ontario’s largest businesses, with a publically acclaimed – award winning service – for over 22 years. If we treated our drivers as you erroneously suggest, we would not still be in business.

The Management, Split Second Courier Inc.

P.S. Toronto is not spelled Toronot.

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